New Hassle Free Cancellation Policy

 

Book any Diethelm Travel product now until the end of December 2021 with the option to cancel for a full refund – no questions asked – for travel through 31 March 2022.

 

  • Cancel up to 15 days prior to travel – FREE
  • Cancel 14 or less prior to travel – regular charges are applied

 

Note: Some flights and select hotels/products with limited capacity may be exempt as well as travel during peak periods.

 

General Cancellation Policy

1. Roundtrips & Overnight Packages

  • 30 days or more prior start of service:                               No charge
  • Between 29 days and 15 days prior start of service:       30% of package price
  • Between 14 days and 7 days prior start of service:         70% of package price
  • 6 days or less prior start of service OR no show:            100% of package price

 

2. Accommodation

  • Actual cancellation terms are subject to each individual hotel policy.

 

3. Transfers & Day Excursions

  • 6 days or more prior start of service:                                 No charge
  • Between 5 days and 3 days prior start of service:           50% of price
  • 2 days or less prior start of service OR no show:            100% of price

 

4. Groups

  • 60 days or more prior start of service:                              No charge
  • Between 59 days and 45 days prior start of service:      25% of package price
  • Between 44 days and 30 days prior start of service:      50% of package price
  • Between 29 days and 15 days prior start of service:      75% of package price
  • Between 14 days prior start of service or less:               100% of package price

 

Remark: based on a cancellation of the entire group movement.

 

Terms & Conditions:

  • Cancellation charges shall be calculated from the day the written notification is received by the company or agent as a percentage of the net total tour price as ahown, plus any surcharges (e.g. ticketed air sectors and other penalties imposed by suppliers, such as hotels).
  • Certain hotels, lodges, chalets, rest-houses are subject to stricter and specific cancellation terms. Specific cancellation terms will be advise at a time of proposal.
  • Some type of transportation and experiences (e.g. a full day yacht charter or a specific language guide) can be subject to stricter and specific cancellation terms. Such cancellation terms will be advise at a time a proposal.
  • Cancellation of air arrangements will be subject to fees charged in accordance with the type of airfare used and airline tariff regulations.
  • Refunds will not be given for unused or cancelled services after the tour arrangements have commenced.
  • Cancellation terms and conditions are subject to individual inquiry and are based on the services requested.