Sales Executive – Spanish Speaking Markets

Position Overview

Position: Sales Executive – Spanish Speaking Markets

Department: Diethelm Travel Group

Directly Reports: Group Director of Sales

Location: ฺBangkok, Thailand

Work type: Full time

 

Sales Executive for Spanish Speaking Markets is responsible for establishing and growing the designated markets across 13 countries in South East Asia where Diethelm Travel Group is present. The position will be required for candidates to conduct themselves in accordance with Diethelm Travel Group policies and procedures, ensuring that a professional and high level of service is maintained.

 

Responsibilities

  • In charge of all sales activities within Diethelm Travel Group for designated markets
  • Working closely with the management to put in place budget targets and successfully achieve the set goals
  • Conduct market analysis and evaluate competitors’ practices
  • Building up the long-term relationship with key accounts and constantly continuing to maximize sales opportunities
  • Responsible for the effective expansion of clients’ portfolio – new business pitches and procurement
  • Reviewing and updating product offerings in order to be the leader on the market and amongst competition
  • Acting as the key link between the customer and all relevant divisions within the company
  • Handling customer feedback and complains including emergency situations
  • Developing and delivering product presentations and updates
  • Planning, organising and participating in educational trips
  • Participating in the international trade shows as well as developing and conducting sales calls on the regular basis
  • Other duties as assigned by Group Director of Sales

 

Job knowledge

  • Ability to demonstrate experience of working in similar positions or inbound agencies focusing on the Spanish / Latin & South American source markets is an advantage
  • A high working knowledge of business English language in writing, reading and speaking
  • Possess good sales techniques and negotiation skills
  • Be passionate and have the drive and determination to meet/exceed set goals
  • Possess customer-handling techniques
  • Able to co-ordinate work processes in a systematic manner
  • Must possess a patient, pleasant personality
  • Comfortable in dealing with all levels of people

 

Qualifications and experience

  • Native Spanish speaker
  • Bachelor Degree (or higher) in Hospitality and Tourism Management
  • Requires excellent command and communication skills
  • Strong negotiation and administration skills
  • Leadership ability and team work skills
  • Convey a high level of understanding of the importance of attention to detail
  • Ensure accuracy by verifying work against standards or input of others
  • Take extra steps to ensure work is completed on time
  • Actively participate as a team player to ensure unit cohesion

 

Competencies

Accountabilities and Performance Measures

  • Meets assigned expectations based on given goals and targets
  • Achieves strategic customer objectives defines by company management
  • Maintains high customer satisfaction rating that meet company standards

 

Customer Focus

  • Provides information to meet client’s requirements
  • Respond to and follow up all customer requests in a timely manner
  • Maintain professionalism at all times

 

Team Work

  • Recognized by peer group and Head of Reservations as a contributor
  • Works professionally with peer group and others to ensure that team and organizational goals are attained

 

Problem Solving

  • Identifies simple problems and select simple solutions
  • Copes effectively when faced with day-to-day problems
  • May search and collect source data for reference

 

Adaptability

  • Works effectively with colleagues in own group
  • Takes some time to accept and adapt to new procedures or guidelines
  • Adjusts behaviors when advised

 

Continuous Learning

  • Attempts to acquire new knowledge and skills when needed
  • Applies newly learned knowledge and skills when situations requires
  • Applies learning from own experience to ensure continuous professional development and improvement