Reservation-Russian Speaking Market

Work type: Full time

Directly Reports: Russian Speaking Market Manager

Location: Bangkok, Thailand

Diethelm Travel (Thailand) Ltd.

Roles & Responsibilities:

The purpose of this role is to ensure that all customers of Diethelm Travel Thailand (DTT) receive the correct documentation with regard to their vacation in a timely and professional manner

Key Accountabilities and Responsibilities:

  • Making reservations for all hotels, tours and transfers in a timely and accurate manner
  • Preparing documents such as vouchers, itineraries, air tickets and train tickets
  • Arranging tour programmes and making quotations including checking fares and costs
  • Collecting money from non-credit customers
  • Replying to customer enquires in English & Russian
  • Inputting data to the relevant systems
  • May be required to deal with VIP clients/or make a group quotations as requested by the Reservations Supervisor or Market Manager

Adding value to the business:

  • Working in a professional manner with all internal and external clients
  • Responding promptly and courteously to customer requests
  • Excellent organization skills
  • A willingness to share expertise and knowledge with all reservation teams
  • Excellent telephone manner and communications skills
  • Enthusiastic and motivated

Qualifications, Skills and Experience:

  • Thai nationality
  • Knowledge of English is an advantage
  • Substantial experience of working in a customer service environment
  • Travel industry experience highly desired
  • Qualification in Tourism would be an advantage
  • Good PC skills including Word, Excel and PowerPoint

Other considerations:

  • Comply with company policies and procedures including national workplace legislation