Below are additional resources and FAQs regarding the novel coronavirus (COVID-19) as they specifically relate to Diethelm Travel, our destinations, clients and guests.
This page will be updated with new information and announcements as necessary.
If you have any questions or require more information, please don’t hesitate to contact us at firstname.lastname@example.org .
Access our “ Travel Traffic Light ” anytime online which is an at-a-glance listing of international border updates, visa and travel regulations, and country operations:
For summary information of temporary hotel closure across 13 countries in Asia, please click HERE or see the details below:
9 June 2020 , 10:00 hours
Travel restrictions in Bhutan
From the Tourism Council of Bhutan, the tourist ban implemented on 6 March 2020 will continue until further notice. The restriction applies to all tourists regardless of nationality.
Travelers who were planning to visit Bhutan in March must postpone their trip until later this year.
Email email@example.com for more information or help adjusting bookings.
17 January 2022, 09:00 hours
Travel restrictions in Cambodia
Cambodia is open for quarantine free travel for all vaccinated people. Upon arrival you will take a rapid test and if tested negative you may proceed directly to your hotel or place of residence.
For all travelers the below requirements and regulations are in place:
Life in Cambodia is back to what we can consider the new normal. Almost all businesses are back to normal operations and life has resumed with proper social distancing measures. Mask are required in super markets and stores but do not need to be worn in bars and restaurants once you have entered.
We recommend that you check your travel insurance and make sure it covers expenses if you should test positive on a rapid test on arrival. If this is not certain, then we would recommend you to purchase a Forte Covid insurance which will cover all expenses during a quarantine. https://www.forteinsurance.com/covid-19-insurance/
Our experience so far is that the airport procedure is very straight forward. Waiting lines can be long if more flights arrive at the same time, but fast track is possible.
Email firstname.lastname@example.org for more information or help adjusting bookings.
25 May 2020 , 10:00 hours
Situation updates in China
Things are beginning to open up and return to normal across the country. Many open spaces, natural sights, public cultural sites and low-risk areas nationwide have reopened. Some museums, such as the Shanghai Natural History Museum, have reopened with new virus protection procedures. Hotels and restaurants are also gradually opening up, while many provinces are planning to open schools beginning as early as the end of March.
Starting 15 March, travel agencies have been allowed to organize trips for local tourists within their province.
Any travelers entering China from COVID-19 areas need to self-quarantine at home or in designated place for 14 days.
While in public, all people must wear a face mask and access to public places requires disinfection and registration.
China has decided to temporarily close the borders for foreigners with a valid visa or residence permit from 28 March. Entry with diplomatic passports, official, honorary or C visas is still possible. Foreigners wishing to enter China for economic, scientific, technological and humanitarian purposes should still apply for visas at Chinese embassies and consulates.
Email email@example.com for more information or help adjusting bookings.
01 Sep 2021 , 16:00 hours
Currently opened only to Hong Kong residence and certain category of visitors from Mainland China, Taiwan and Macao SAR (subject to quarantine) For reference please refer to the following links for updated status:
For reference please refer to the following links for updated status:
31 October 2021 , 09:00 hours
Situation updates in Laos
T he lockdown in Laos will continue until November 15, 2021.
Restrictions in Areas with Community Spread of Covid-19
Massage parlors, beauty salons, barbershops, night markets, food gardens and tourist attractions must remain closed.
Individuals are prohibited from entering or exiting areas with community spread of Covid-19 except those with prior authorization from the Covid Taskforce or relevant authorities.
Indoor and outdoor fitness centers or stadiums must close, while outdoor exercise in public areas with a community spread of Covid-19 (red zones) is also prohibited.
All parties, gatherings, and social events are prohibited at any location. Meetings and conferences or other gatherings with more than 20 persons are prohibited.
Road traffic across Vientiane Capital and any province with community spread of Covid-19 is prohibited from 22:00 until 5:00, except for freight transportation vehicles, emergency vehicles, and vehicles of the Covid Taskforce or government officials undertaking their work.
Schools and educational institutions at every level are to remain closed.
Ministries, equivalent organizations, and businesses in Vientiane Capital and other provinces should ensure employees rotate personnel or work from home using electronic means. Those in at-risk groups including unvaccinated persons and pregnant women should work from home.
Shopping malls, retail shops, supermarkets, minimarts, and fresh markets that comply with Covid-19 prevention measures may remain open. Covid-19 prevention measures must be fully implemented including temperature checks, wearing facemasks, and ensuring social distancing of at least one meter. All such retailers and market venues must strictly close by 8pm.
Barbershops and beauty salons that are not in red zones may resume operations, with Covid-19 prevention measures including social distancing strictly followed at all times. Employees and customers must have received two doses of vaccine before they may receive services, and such businesses must close at 7pm.
Massage parlors, beauty salons, and barbershops, may open in localities without community spread of Covid-19, however, service providers and patrons must be fully vaccinated, strictly implement infection Covid-19 prevention measures, and may open no later than 8pm.
Restaurants and cafes in localities without community spread may continue to provide dine-in services, however, tables must be organized at least one meter apart, while service of alcohol is prohibited. Restaurants must strictly comply with all Covid-19 prevention measures. Restaurants in areas with outbreaks of Covid-19 May provide takeaway services only.
Travel within localities that have not experienced an outbreak may continue as usual
Foreigners who reside in Laos or have been in Laos for some time will be allowed to travel under the same conditions as Lao citizens.
Indoor and outdoor fitness centers and stadiums in provinces without community spread may continue operations, however, such businesses may not serve alcohol at their premises and must comply with all Covid-19 prevention measures.
Email firstname.lastname@example.org for more information or help adjusting bookings.
11 November 2021, 12:47 hours
MALAYSIA’S NATIONAL RECOVERY PLAN (NRP) AND PHASE UPDATES.
As of 08 November, there are NO STATES listed under Phase 1 & 2, and only Kelantan & Sarawak listed in Phase 3 while Sabah, Perlis, Perak, Pulau Pinang, Kedah, Pahang, Terengganu, Kuala Lumpur, Selangor, Johor, Melaka & Negeri Sembilan are under Phase 4 of the Malaysia National Recovery Plan (NRP).
Fully Vaccinated Definition
Under the National Recovery Plan SOP, an individual is only considered fully-vaccinated if they meet these requirements:
For individuals who cannot be vaccinated on medical reasons, they must produce a medical report that has been verified by a registered medical practitioner.
Overseas Travellers in Phase 4 Areas
Malaysian citizens or foreigners who have homes in Malaysia (including PR and Malaysia My Second Home participants) arriving from overseas, are ALLOWED to undergo mandatory quarantine at home if they are fully vaccinated, on accepting a digital Home Surveillance Order (HSO) subject to these conditions:
– Show proof of a valid negative RT-PCR test taken within 3 days prior to departure
– Have a valid and complete COVID-19 vaccination certificate (depending on the type of vaccine).
– Have no symptoms during the health screening conducted at the International entry point.
– Have suitable accommodations to undergo quarantine
Individuals who arrive from overseas and are not fully vaccinated, or have not been vaccinated, must undergo mandatory quarantine in a KKM-approved quarantine centre.
The mandatory quarantine for overseas travellers is 7 days at home (if appropriate) or quarantine station for fully-vaccinated individuals, and 10 days in a quarantine station for individuals who are not fully-vaccinated.
Travellers must conduct a self-assessment using the Home Assessment Tool (HAT) in the MySejahtera app, every day until the end of the quarantine period (7 or 10 days after arrival).
Travellers must undergo a COVID-19 RT-PCR screening test on arrival.
Monitoring for Close Contacts
07 days’ home quarantine for fully-vaccinated individuals.
10 days’ home quarantine for individuals who are not fully-vaccinated.
Travel Restrictions in Phase 4 Areas
As of 11 October 2021;
General Health Protocol in Phase 4 Areas
For more updates on NRP and phase status, please visit; https://www.malaysia.gov.my/portal/content/31194
Email email@example.com for more information or help adjusting bookings.
2 May 2021 , 10:00 hours
Travel requirement updates
Please know that amid the increasing infection rates from around the world the Maldives has reversed its recent policy and now state that all arriving tourists and permit holders are required to present a negative PCR test where samples were taken no later than 96 hours from arrival.
The announcement was made by the Health Protection Authority and will be in effect from 3 May 2021 onwards.
The rule shall be strictly enforced and also applies to those who have completed both doses of the COVID-19 vaccines.
The order is to be kept in place until further notice by the health authorities in the nation.
Additional to the above also know that restrictions have been imposed that Indian Nationals will not be allowed to stay in guest houses or any locally inhabited islands until further notice. The official communique’s for the latest information could be found at https://www.tourism.gov.mv/en/circulars
As the situation continues to evolve and change, we shall continue to monitor and update you accordingly.
Email firstname.lastname@example.org for more information or help adjusting bookings.
31 October 2021 , 11:00 hours
Myanmar Government extended measures to deal with the risk of the spread of coronavirus. A ban on international commercial air traffic and the temporary entry restrictions for travelers from all countries will be extended until further notice .
Email email@example.com for more information or help adjusting bookings.
13 December 2021 , 12:30 hours
The Philippines originally planned to allow the entry of fully vaccinated foreigners to the country from December 1 to 15 but opted to halt it amid the growing threat of the mutated Omicron coronavirus variant.
Effective December 3, 2021, the testing and quarantine protocols for all arriving passengers coming from “Green and Yellow” list countries / territories / jurisdictions in all ports of entry in the Philippines shall be as follows:
For more information you click this link
Email firstname.lastname@example.org for more information or help adjusting bookings.
3 November 2021 , 14:00 hours
In the latest announcement made on 23rd October 2021, Singapore will be preparing for safe resumption of activities by building strong foundation in the stabilisation phase.
First, we will consolidate our capabilities in safeguarding the health of anyone who might become infected in Singapore. This entails ensuring that everyone is familiar and comfortable with being places on Home Recovery Programme (HRP), and ensuring that our onboarding and medical support for those who enter HRP are primed optimally. This also entails beefing up hospital capacity, including augmenting intensive care unit (ICU) beds and expanding healthcare manpower to care for those need more medical attention. Private hospitals have also been prepared to help ease the patient load on public hospitals and ensure timely delivery of care to all patients, COVID-19 and non-COVID.
Second, we will expand the Vaccination-Differentiated Safe Management Measures (VDS) by requiring all onsite workers to be fully vaccinated, or minimally to be tested regularly.
Third, Singapore has introduced the Vaccinated Travel Lanes (VTL) to allow fully vaccinated travellers to enter Singapore without the need for quarantine. This scheme has been extended to 10 countries such as Brunei, Germany, Canada, Denmark, France, Italy, Netherlands, Spain, United Kingdom and United States. From 08 November 2021, Australia and Switzerland will be added to the list and South Korea on 15 November 2021.
For more information on travel to Singapore, please visit this website: https://safetravel.ica.gov.sg/
Email: email@example.com for more information or help in adjusting bookings.
Until our next update, please take care and stay safe!
17 December 2021 , 16:00 hours
Please see below updated travel regulations for travel in Sri Lanka indicated in Bold/ Italics.
Travellers (12 years and above) to carry a negative COVID-19 PCR test report and the original vaccination card (if applicable) in English, done within 72 hours prior to embarkation.
Visit www.visitsrilanka.gov.lk to pay for COVID 19 Local Insurance Cover which will be MANDATORY From 1st January 2022.
If not-fully-vaccinated or accompanied by not-vaccinated children of 12-18 years, pay for PCR tests at USD 40 per test.
Pre-infected Travellers (during past 3 months) to produce the above or a Rapid Antigen Report (in English) 48 hours prior to embarkation.
Procedure after formalities at the Airport
Vaccinated (departed 14 days after complete vaccination)
Unvaccinated Children of Vaccinated Parents
Unvaccinated/ Partially Vaccinated
Unvaccinated Children of Unvaccinated/ Partially Vaccinated Parents
Pre-infected travellers (within the past 6 months) and arriving with a single dose of vaccine taken 2 weeks after recovery.
*For travellers departed within less than two weeks after completion of recommended doses of vaccination, protocols under ‘unvaccinated/ partially vaccinated’ will be applied until they complete Day 14 post-vaccination.
This will be revised depending on the COVID-19 situation in the country and globally.
We will keep you posted on further updates as we receive them. Should you require further clarification, please get in touch with your Account Manager.
(source: https://srilanka.travel/helloagain/documents/Health_Protocols_for_Arrival__to_Sri_Lanka.pdf ).
Before applying for visa ensure you have the following.
COVID-19 Situation Update in Sri Lanka (as at 4 May 2021)
As a precautionary measure to curb the recent spike in COVID positive numbers locally, the Government together with the Health Ministry of Sri Lanka are imposing lockdowns in selected areas in the country.
As a result, planned excursions or travel to any of these cities will be subject to change without prior notice and substituted with other suitable travel plans. However, in any case, these changes will be communicated to the relevant partners to keep you updated at all times.
Kindly contact your Account Manager should you need any clarification on the above and we will keep you posted on the latest developments if any.
Sri Lanka Tourism Development Authority (SLTDA) together with the Ministry of Health has laid out safety protocols and for your ease of understanding of all this information, the Tourism officials have segregated these under multiple headings under ‘things you need to know’, prior to making plans to visit Sri Lanka.
The headings containing hyperlinks on the website https://www.srilanka.travel/helloagain/ will easily direct you to the documents comprising important information (note: this information gets updated frequently).
Sri Lanka reopened its airports (Bandaranaike International Airport and Mattala Rajapaksa International Airport) for international travelers from January 21, 2021.
Sri Lanka received the Safe Travel Stamp from World Travel and Tourism Council, reflective of the sound protocol implemented by Sri Lanka Tourism. One such protocol was awarding the ‘Safe and Secure Certification’ for Tourism service providers, which Diethelm Travel Sri Lanka was able to obtain, after completing a thorough assessment of the safety initiatives established by us, as a responsible DMC.
Email firstname.lastname@example.org for more information or help adjusting bookings.
25 October 2021 , 18:00 hours
Quarantine-Free Thailand: Guidelines and Requirements for Accepting International Visitors Starting 1st November 2021
Quarantine Free Travel
‘Blue Zone’ Destinations
Thailand continues to welcome fully vaccinated visitors (from 12 years old and above) from countries not on the list under relaxed requirements.
|Schemes for Entering Thailand (by Air Travel) Effective 1 st of November 2021
Source: Department of Consular Affairs, Ministry of Foreign Affairs of Thailand
|Exemption from Quarantine||Sandbox Program *||Alternative Quarantine|
|Eligible Countries||Only eligible countries (must reside in eligible country for at least 21 consecutive days)||All||All|
|Quarantine||No Quarantine (must wait for RT-PCR test result at the hotel for 1 night or until negative result is received)||Travel Restricted in Sandbox Area for 7 nights (must wait for RT-PCR test result at the designated hotel before traveling)||Quarantine at AQ Hotel for 10 nights|
|Vaccination||Fully Vaccinated 12+ years old (At least 14 days prior to traveling)||Fully Vaccinated 12+ years old (At least 14 days prior to traveling)||Not Required|
|Accommodation Requirements||1 Night at SHA + or AQ Hotel (payment confirmation required)||7 Nights at SHA + Hotel in Sandbox Area (payment confirmation required)||10 nights at an AQ hotel (payment confirmation required)|
(Not required for Thai Nationals)
|Minimum coverage of USD 50,000||Minimum coverage of USD 50,000||Minimum coverage of USD 50,000|
|Covid-19 Test Result Before Departure||RT-PCR Test Result issued within 72 hours before traveling||RT-PCR Test Result issued within 72 hours before traveling||RT-PCR Test Result issued within 72 hours before traveling (Not required for Thai Nationals)|
|Covid-19 Test in Thailand
(Travelers are responsible for test fees which is included in hotel reservation)
|One RT-PCR Covid-19 test on arrival date||Two RT-PCR Covid-19 test on arrival date and day 6 or 7 of stay||Two RT-PCR Covid-19 test on arrival date and day 8 or 9 of stay|
* Note: For Sandbox Program, guests must arrive through the international airports at Suvarnabumi, Don Mueang, Chiang Mai, Phuket, Samui, U-Tapao, and Buriram.
For more information or any questions, please contact Victor Mogilev, our Group Director of Sales, at email@example.com or Miguel Mendez Reus, our General Manager of Diethelm Travel Thailand, at firstname.lastname@example.org .
5 November 2021 , 18:00 hours
Since the start of the novel coronavirus (COVID-19) outbreak, Vietnam has closely monitored the situation and installed a series of proactive, comprehensive measures to combat the spread of the virus within the country and prepare its public health facilities.
The Vietnamese government continues to suspend entry into Vietnam to all foreigners. There are limited exemptions for diplomatic, official duty, and special cases, including experts, business managers and foreign investors.
Foreign tourists can visit Vietnam from November following a three phases approved program:
International tourists with vaccine passports or those who have made a full recovery from COVID-19 can visit five destinations (Phu Quoc Island, Khanh Hoa (Nha Trang), Quang Nam (Hoi An), Danang, Quang Ninh (Halong Bay) in Vietnam starting from this month, without a quarantine mandate.
-> First phase starting this month, the designated five destinations can welcome foreign vaccinated tourists arriving via charter flights, within package tourism programmes proposed by selected tour operators and including specific resorts.
-> Second phase effective from January 2022, the scale of the pilot plan will be expanded by connecting destinations through regular charter and international commercial flights.
The tourists could participate in travel programmes that combine multiple destinations after completing their tours at the first destination within seven days. Five destinations – Kien Giang, Nha Trang, Da Nang, Quang Nam and Quang Ninh – will be piloted first and some other localities will be added to the programmes later as long as the pandemic conditions permit and the local authorities submit proposals to welcome international tourists.
-> Third phase Vietnam’s tourism market will fully open to international tourists, however no starting time has been communicated yet. It will be based on the contemporary pandemic situation and on the evaluation of the two previous phases.
On the first day of entry, tourists will be taken to the accommodation facility and have COVID tests. They could continue their stay if the tests prove negative; otherwise, they will be taken to a medical facility and the cost will be covered by insurance or travel agency.
Within the first seven days, tourists must adhere to the schedule, ensuring pandemic prevention regulations and taking self-tests every two to three days. In case of having any symptoms of fever, cough, shortness of breath or sore throat, they must notify medical staff for screening tests.
After seven days, those who continue to stay in Vietnam must test themselves for COVID-19 and could travel to other localities within the programme if the results are negative. Those who want to see their relatives in Vietnam need to register with the listed tour operators.
Email email@example.com for more information or help adjusting bookings.
Q: What is Diethelm Travel’s refund policy regarding booking changes or cancellations due to COVID-19?
A: We understand that traveling during this time is unpredictable and want to give you and your clients peace of mind when planning future journeys.
Book any Diethelm Travel product now until the end of October 2021 with the option to cancel for a full refund – no questions asked – for travel through 31 December 2021.
Note: Some flights and select hotels / products with limited capacity may be exempt as well as travel during peak periods.
Q: Who can I contact at Diethelm Travel for more information regarding travel updates, booking changes or new developments?
A: If you’re already in contact with one of our country-specific sales representatives, please feel free to reach out to them directly.
For all other questions, general inquiries or questions about our new booking and cancellation policy, please contact firstname.lastname@example.org .
Q: What health and safety precautions are Diethelm Travel taking?
A: The safety of our guests and employees across Asia is always our number one priority. In addition to our already stringent health and safety procedures, our enhanced health & hygiene protocols can be found HERE .
Q: What should travelers do to protect themselves while traveling?
A: At this time, we recommend that travelers take general, common-sense precautions to minimize their risk. (They are smart practices any time when traveling!)
Q: Where can I find trusted information regarding COVID-19?
A: We recommend the following international organizations:
Q: Where can I find more country-specific information regarding travel restrictions, country policies or on-the-ground updates?
A: Information, policies and procedures are changing daily. It is best to regularly check countries’ official government websites and tourism board websites for the latest information. We will also be emailing relevant important information and updating this page as necessary.