Below are additional resources and FAQs regarding the novel coronavirus (COVID-19) as they specifically relate to Diethelm Travel, our destinations, clients and guests.
This page will be updated with new information and announcements as necessary.
If you have any questions or require more information, please don’t hesitate to contact us at firstname.lastname@example.org .
Access our “ Travel Traffic Light ” anytime online which is an at-a-glance listing of international border updates, visa and travel regulations, and country operations:
For summary information of temporary hotel closure across 13 countries in Asia, please click HERE or see the details below:
9 June 2020 , 10:00 hours
Travel restrictions in Bhutan
From the Tourism Council of Bhutan, the tourist ban implemented on 6 March 2020 will continue until further notice. The restriction applies to all tourists regardless of nationality.
Travelers who were planning to visit Bhutan in March must postpone their trip until later this year.
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18 December 2020 , 14:00 hours
Travel restrictions in Cambodia
The Royal Government of Cambodia has decided to impose, in addition to the recent travel measures of the Ministry of Health of Cambodia, the following temporary entry restriction into the Kingdom of Cambodia, until further notice:
Email firstname.lastname@example.org for more information or help adjusting bookings.
25 May 2020 , 10:00 hours
Situation updates in China
Things are beginning to open up and return to normal across the country. Many open spaces, natural sights, public cultural sites and low-risk areas nationwide have reopened. Some museums, such as the Shanghai Natural History Museum, have reopened with new virus protection procedures. Hotels and restaurants are also gradually opening up, while many provinces are planning to open schools beginning as early as the end of March.
Starting 15 March, travel agencies have been allowed to organize trips for local tourists within their province.
Any travelers entering China from COVID-19 areas need to self-quarantine at home or in designated place for 14 days.
While in public, all people must wear a face mask and access to public places requires disinfection and registration.
China has decided to temporarily close the borders for foreigners with a valid visa or residence permit from 28 March. Entry with diplomatic passports, official, honorary or C visas is still possible. Foreigners wishing to enter China for economic, scientific, technological and humanitarian purposes should still apply for visas at Chinese embassies and consulates.
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29 December 2020 , 16:00 hours
Transiting through Hong Kong
Passengers will be able to transit through Hong Kong if:
Entering Hong Kong
Mandatory COVID-19 testing
All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19 prior to clearing immigration and baggage collection
The test, which involves providing a combined nasal and throat swab sample, will be conducted by medical professionals at the Department of Health Temporary Specimen Collection Center at Midfield Concourse. Passengers will receive directions and assistance after disembarking the aircraft. All passengers will be required to wait for their test results. Visit Arrival in Hong Kong for more information https://www.cathaypacific.com/cx/en_HK/covid-19/arriving-in-hkg.html
Immigration and quarantine requirements
Only residents with the following documents will be permitted to enter Hong Kong:
Hong Kong Permanent Identity Card or Hong Kong Identity Card that:
The following passengers are exempt from the entry restrictions:
The latest compulsory quarantine requirements for all passengers can be found on the Hong Kong SAR Government’s COVID-19 website: https://www.coronavirus.gov.hk/eng/inbound-travel-faq.html#FAQ1
Additional requirements for entering Hong Kong
Passengers who have visited any destination outside China
Passengers who have been in or transited through the United Kingdom or South Africa
Additional requirements for passengers coming from ‘high risk’ countries
Passengers who are ending their journey in Hong Kong and have visited or transited through Bangladesh, Belgium, Canada (effective 25 December 2020), Ecuador, Ethiopia, France, Germany, India, Indonesia, Kazakhstan, Nepal, Pakistan, the Philippines, Romania, Russia, South Africa, Turkey, the United Kingdom, the United States or Ukraine in the 21 days prior to arriving will be required to show the following documents.
A test report issued by a laboratory or healthcare institution that contains the passenger’s name identical to that in his / her valid travel document to show that:
The test report must be written in either English or Chinese and can be presented in paper or electronic format If the test report above is not in English or Chinese or does not contain all the above mentioned information, it is acceptable to present a written confirmation, in English or Chinese, issued by the laboratory or healthcare institution that contains the following information:
This written confirmation must be presented with the test report.
For passengers traveling from the United Kingdom
The NHS (National Health Service) test report does not meet the Hong Kong entry requirements and will not be accepted
Please note that if there is a schedule change or flight cancellation, passengers are responsible for ensuring that their COVID-19 test meets the 72-hour requirement based on the new flight departure time.
Documentary proof (in English or Chinese) to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognized or approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located.
This can be in the form of a copy of ‘Certificate of Accreditation’, ‘Certificate of Compliance’, or information printed out from an official government website.
Please note that documentary proof is required even if the test report from the laboratory or healthcare institution contains an ISO accreditation reference.
A reservation confirmation at one of the designated hotels https://www.coronavirus.gov.hk/eng/designated-hotel.html (effective 21 December 2020) in Hong Kong for no less than 14 nights starting on the day of your arrival in Hong Kong.
To meet these new requirements, all passengers will be asked the following upon check-in:
Passengers who are unable to meet these requirements will not be accepted for travel.
Email firstname.lastname@example.org for more information or help adjusting bookings.
4 June 2021 , 09:00 hours
Situation updates in Laos
T he lockdown in Laos will continue until Jun 15, 2021. The lockdown measures have eased as of today and domestic travel is now open.
Shopping malls, retail shops, supermarkets, minimarts, and fresh markets that comply with Covid-19 prevention measures may remain open.
Outdoor exercise and non-contact sporting activities can continue, and golf courses may open while attendants must ensure they are fully vaccinated.
Hairdressers and barbershops that are not in a red zone may open for business, however, they must ensure social distancing can be maintained and must comply with all Covid-19 prevention measures.
Restaurants may now provide dine-in services in green zones, however, tables must be organized at least one meter apart, while service of alcohol is prohibited. Restaurants must strictly comply with all Covid-19 prevention measures.
Schools in provinces without any local transmissions are allowed to resume teaching.
Meetings and conferences may be held in areas that are not red zones with the social distancing of at least one meter. Temperature checks, social distancing, use of facemasks, and handwashing must be enforced.
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11 June 2021, 21:00 hours
Malaysia is extending its total nationwide lockdown from 1 to 28 June 2021
After three weeks of strict movement control order (MCO) and 4 digits reported cases ranging from 6k-8k daily, the Prime Minister’s Office has made a statement release to nationwide of “Total Nationwide Lockdown Phase 1 ” for all social and economic sectors from 1 June to 14 June, now extended by another two weeks to 28 June 2021.
Senior Minister for Security Ismail Sabri Yaakob said on Friday (June 11) that the National Security Council made the decision on the Health Ministry’s recommendation.
Only 17 essential economic sectors and services will be allowed to operate. These sectors include healthcare, telecommunications and media, food and beverage, utilities as well as banking. The government will also allow companies under 12 manufacturing sectors to continue operating, such as food and drink manufacturing, medical devices, textiles for producing personal protection equipment as well as oil and gas. They will need to operate at 60 per cent capacity. All shopping malls are closed during this period. Only two people from each household would be allowed to go out to buy essentials or for medical services, with movement limited to a 10km radius.
Mr Muhyiddin on Friday also outlined an exit strategy from the total shutdown, should it succeed in reducing the number of new Covid-19 cases. A second phase lasting four weeks will follow, which will allow more sectors to reopen, provided these activities do not involve large gatherings. Should the situation continue to improve, restrictions will be further eased under a third phase . This will be similar to current movement control rules, where most economic activities – subject to standard operating procedures (SOP) and health protocols – will resume, while social activities will still be barred.
During the two-weeks lockdown, Health Ministry outlined five actions that will be taken place, including allowing breathing space for healthcare personnel and hospitals to reassess their equipment and speeding up the vaccination process. Healthcare personnel would also do targeted screenings in the field using the Rapid Test Kit-Antigen (RTK-Ag) detection method for COVID-19, he said.
MORE VACCINATION CENTERS PLANNED, PRIVATE CLINICS TO ADMINISTER JABS.
More vaccination centres will be opened in the coming month to speed up the vaccination process.
The first among these will be five mega vaccination centres around the Klang Valley, three will be in Selangor and two will be set up in Kuala Lumpur. There are about 13,837,410 registered citizens for the vaccination and about 3,632,195 has been vaccinated in the phase two of enrolment since May. The additional vaccinations centres will further speeds up the vaccination plans to achieve targeted herd immunity before end of the year.
For more information and update, please visit: https://www.pmo.gov.my/2020/03/movement-control-order-faq-info/
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2 May 2021 , 10:00 hours
Travel requirement updates
Please know that amid the increasing infection rates from around the world the Maldives has reversed its recent policy and now state that all arriving tourists and permit holders are required to present a negative PCR test where samples were taken no later than 96 hours from arrival.
The announcement was made by the Health Protection Authority and will be in effect from 3 May 2021 onwards.
The rule shall be strictly enforced and also applies to those who have completed both doses of the COVID-19 vaccines.
The order is to be kept in place until further notice by the health authorities in the nation.
Additional to the above also know that restrictions have been imposed that Indian Nationals will not be allowed to stay in guest houses or any locally inhabited islands until further notice. The official communique’s for the latest information could be found at https://www.tourism.gov.mv/en/circulars
As the situation continues to evolve and change, we shall continue to monitor and update you accordingly.
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1 February 2021 , 11:00 hours
Myanmar Government extended measures to deal with the coronavirus outbreak including the restrictions on movement and a night curfew. A ban on international commercial air traffic and the temporary entry restrictions for travelers from all countries will be extended until further notice .
Email firstname.lastname@example.org for more information or help adjusting bookings.
23 Dec 2020 , 12:00 hours
While the Philippines is studying the possibility of reopening its borders to foreign visitors from other countries with low to medium coronavirus transmission, some top destinations in the country such as Boracay, Bohol, El Nido, Coron, Siargao, Baguio, Ilocos and others has gradually opened their doors to domestic leisure travelers with limitations and minimum health standards to be observed. While non-essential outbound travel was allowed in early part of October 2020, the recent lifting of the ban for non-essential travel allows Filipinos to plan leisure trips abroad following guidelines and procedures set by the government.
From December 1 to 31, all areas in the Philippines are still under Modified General Community Quarantine (MGCQ) except for the following places that are under General Community Quarantine (GCQ):
Areas under GCQ:
* Modified General Community Quarantine – refers to the transition phase between GCQ and the New Normal, when the following temporary measures are relaxed and become less necessary: limiting movement and transportation, the regulation of operating industries, and the presence of uniformed personnel to enforce community quarantine protocols.
** New Normal – refers to the emerging behaviors, situations, and minimum public health standards that will be institutionalized in common or routine practices and remain even after the pandemic while the disease is not totally eradicated through means such as widespread immunization. These include actions that will become second nature to the general public as well as policies such as bans on large gatherings that will continue to remain in force.
The entry of these persons shall be subject to the following conditions:
The following are allowed to travel and enter the Philippines:
Please see this file for further details of the guidelines. The aforementioned measures shall be subject to daily monitoring and reassessment by the Inter Agency Task Force.
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14 May 2021 , 09:00 hours
Further to my 9 th April update, I am afraid there has been a slight set back on our fight against Covid-19 due to increase in local community infections from the Covid variant B1617 from India. , , Although, We Have stopped all flight into Singapore from South Asian Countries eg: India, Pakistan, Bangladesh, Nepal, Sri Lanka on the 2 nd of May, the infections premises are Increasing and our Government Decided to take a stop gap measure and will re-impose Phase 2 restrictions of our Circuit Breaker. Effective 16 th May till 13 th June 2021:
Meanwhile, there is a high chance that the Travel Bubble with HKG slated for 26 May is now in doubt. The Government task force on Covid-19 has assured the people that they will monitor the progress of this stop gap measure and they will review the above one the situation improve.
Despite the above, we have full confidence that we will return to our path towards normalcy soon. Our vaccination process is progressing well country wide and in Asia, we are on track to achieve a 70% population immunity or protection before end of 2021.
For more information on travel to Singapore, please visit this website: https://safetravel.ica.gov.sg/
Email: firstname.lastname@example.org for more information or help in adjusting bookings.
Until my next update, please take care and stay safe!
08 June 2021, 09:24 hours
Countries that are temporarily prohibited to enter Sri Lanka (as of 05.06.2021)
In accordance with instructions received from the Ministry of Tourism and Civil Aviation Authority of Sri Lanka, we wish to keep you informed that all passengers with a travel history (including transit) in the past 14 days to the following countries are prohibited to travel to Sri Lanka until further notice.
The temporary ban on inbound travelers to Sri Lanka lifted from 1 June
The government of Sri Lanka together with the local Health Authorities have decided to lift the restrictions on inbound travelers to Sri Lanka from 01 June 2021.
As per the circular issued by the Health Ministry, the quarantine measures irrespective of the vaccination status are as follows;
The above measures will be effective from 01 June 2021 to 30 June 2021 and are subject to change depending on the COVID-19 situation in the country and the global situation.
We will keep you posted on further updates as we receive them. Should you require further clarification, please get in touch with your Account Manager.
Revised quarantine protocol for travelers visiting Sri Lanka
As per the new directive issued by the Health Ministry on 11 May 2021 owing to the recent spike in COVID-19 cases in Sri Lanka and globally, the following quarantine measures have been imposed for travellers arriving from overseas, irrespective of the COVID-19 Vaccination status.
-No prior approval is required from Ministry of Foreign Affairs or Civil Aviation Authority.
-There is no minimum duration of stay in Sri Lanka.
Prior to boarding travellers are required to:
Before applying for visa ensure you have the following.
At the airport produce the following:
Stay at a Certified Safe & Secure Level 1 hotel/s for up to the first 14 days of the visit and undergo an on-arrival PCR test. Travellers are allowed to stay at any number of Certified Safe & Secure Level 1 hotels and permitted to use all facilities of the hotel upon an on arrival negative PCR test report. Travellers are also allowed to visit approved tourist sites in a bio bubble.
Perform the second PCR
These guidelines will be reviewed by the relevant authorities depending on the COVID-19 status in the country and global situation, wherein such an event we will keep you updated no sooner the verified news is received.
COVID-19 Situation Update in Sri Lanka (as at 04 May 2021)
As a precautionary measure to curb the recent spike in COVID positive numbers locally, the Government together with the Health Ministry of Sri Lanka are imposing lockdowns in selected areas in the country. Currently, all National Safari Parks are closed for visitors until further notice.
As a result, planned excursions or travel to any of these cities will be subject to change without prior notice and substituted with other suitable travel plans. However, in any case, these changes will be communicated to the relevant partners to keep you updated at all times.
Kindly contact your Account Manager should you need any clarification on the above and we will keep you posted on the latest developments if any.
Sri Lanka Tourism Development Authority (SLTDA) together with the Ministry of Health has laid out safety protocols and for your ease of understanding of all this information, the Tourism officials have segregated these under multiple headings under ‘things you need to know’, prior to making plans to visit Sri Lanka.
The headings containing hyperlinks on the website https://www.srilanka.travel/helloagain/ will easily direct you to the documents comprising important information (note: this information gets updated frequently).
Sri Lanka reopened its airports (Bandaranaike International Airport and Mattala Rajapaksa International Airport) for international travelers from January 21, 2021.
Sri Lanka received the Safe Travel Stamp from World Travel and Tourism Council, reflective of the sound protocol implemented by Sri Lanka Tourism. One such protocol was awarding the ‘Safe and Secure Certification’ for Tourism service providers, which Diethelm Travel Sri Lanka was able to obtain, after completing a thorough assessment of the safety initiatives established by us, as a responsible DMC.
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1 April 2021 , 14:00 hours
Updated Guideline for foreign travelers to enter the Kingdom of Thailand
14-day quarantine period
Travelers who have completed the vaccination of the following vaccines no less than 14 days before departure and holds the vaccination certificate are required to undergo 7-day quarantine and will be given COVID-19 PCR tests twice during quarantine:
Those who have not received the vaccine or have received other vaccines not listed above such as Sinopharm and Sputnik V are require to undergo 14-day quarantine program and will be given COVID-19 PCR tests twice during quarantine.
Only original vaccine certificate or printed online vaccination certificate must be presented to authorities at the Suvarnabhumi International Airport in Bangkok upon arrival.
Required documents to enter the Kingdom of Thailand
Email firstname.lastname@example.org for more information or help adjusting bookings.
19 October 2020 , 13:30 hours
Since the start of the novel coronavirus (COVID-19) outbreak, Vietnam has closely monitored the situation and installed a series of proactive, comprehensive measures to combat the spread of the virus within the country and prepare its public health facilities.
The large majority of COVID-19 patients have recovered and were released from the hospital. Vietnam has not had any new community transmission cases since 2 September 2020. The latest confirmed cases involve people who arrived in Vietnam with COVID-19 and were sent directly to quarantine and isolated for treatment.
The reason why Vietnam has managed to keep patients from death’s door is down to a three-pronged government strategy. Firstly, temperature screening and testing started in February. These measures are now mandatory for everyone entering major cities and some provinces by land too, and for everyone entering a government building or hospital. The second prong of Vietnam’s approach was quarantined for suspected cases from epidemic areas or have had direct contact with returnees from epidemic areas and lockdowns whole cities and specific areas in a city. Thirdly, it was the Vietnamese government’s constant communications widely to citizens about the seriousness of the coronavirus and the launch of online management and administration center for COVID-19 diagnosis and treatment.
The Vietnamese government continues to suspend entry into Vietnam to all foreigners. There are limited exemptions for diplomatic, official duty, and special cases, including experts, business managers and foreign investors.
Recently Vietnam has decided to summarize commercial air routes to specific airports (Guangzhou, Taiwan, Seoul, Tokyo, Phnom Penh and Vientiane), only Vietnamese nationals and individuals in the aforementioned exempted categories and their family members may enter Vietnam. Individuals in these categories will have to present a certificate of negative COVID-19 RT-PCR testing report issued within the three days prior to departure. For detailed information about flight frequency and designated quarantine sites, please see the Vietnamese government’s website here .
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Q: What is Diethelm Travel’s refund policy regarding booking changes or cancellations due to COVID-19?
A: We understand that traveling during this time is unpredictable and want to give you and your clients peace of mind when planning future journeys.
Book any Diethelm Travel product now until the end of October 2021 with the option to cancel for a full refund – no questions asked – for travel through 31 December 2021.
Note: Some flights and select hotels / products with limited capacity may be exempt as well as travel during peak periods.
Q: Who can I contact at Diethelm Travel for more information regarding travel updates, booking changes or new developments?
A: If you’re already in contact with one of our country-specific sales representatives, please feel free to reach out to them directly.
For all other questions, general inquiries or questions about our new booking and cancellation policy, please contact firstname.lastname@example.org .
Q: What health and safety precautions are Diethelm Travel taking?
A: The safety of our guests and employees across Asia is always our number one priority. In addition to our already stringent health and safety procedures, our enhanced health & hygiene protocols can be found HERE .
Q: What should travelers do to protect themselves while traveling?
A: At this time, we recommend that travelers take general, common-sense precautions to minimize their risk. (They are smart practices any time when traveling!)
Q: Where can I find trusted information regarding COVID-19?
A: We recommend the following international organizations:
Q: Where can I find more country-specific information regarding travel restrictions, country policies or on-the-ground updates?
A: Information, policies and procedures are changing daily. It is best to regularly check countries’ official government websites and tourism board websites for the latest information. We will also be emailing relevant important information and updating this page as necessary.