updates regarding COVID-19

Below are additional resources and FAQs regarding the novel coronavirus (COVID-19) as they specifically relate to Diethelm Travel, our destinations, clients and guests.

This page will be updated with new information and announcements as necessary.

If you have any questions or require more information, please don’t hesitate to contact us at  sales@diethelmtravel.com .

 

Alternative State Quarantine (ASQ) Stay in Thailand

 

Travel Traffic Light

Access our “ Travel Traffic Light ” anytime online which is an at-a-glance listing of international border updates, visa and travel regulations, and country operations:

 

Summary of Temporary Hotel Closure

For summary information of temporary hotel closure across 13 countries in Asia, please click HERE  or see the details below:

 

 

Bhutan

9 June 2020 , 10:00 hours 

Travel restrictions in Bhutan

From the Tourism Council of Bhutan, the tourist ban implemented on 6 March 2020 will continue until further notice. The restriction applies to all tourists regardless of nationality.

Travelers who were planning to visit Bhutan in March must postpone their trip until later this year.

Email bhutan@diethelmtravel.bt for more information or help adjusting bookings.

 

Cambodia

18 December 2020 , 14:00 hours 

Travel restrictions in Cambodia

The Royal Government of Cambodia has decided to impose, in addition to the recent travel measures of the Ministry of Health of Cambodia, the following temporary entry restriction into the Kingdom of Cambodia, until further notice:

  • It is not possible to obtain visa on arrival, visa will have to be obtained before entry. To apply for a visa prior to arrival the following must be documented 
  • Provide a negative Covid 19 test not older than 72 hours (easy too as most of the countries provide drive-in testing or testing are done at hospital and clinics).
  • Purchase a health insurance package for Covid-19 treatment before arrival, with a cost of USD90 and is valid for 20 days. This insurance package can be purchased from FORTE Insurance Company that can be reached through; https://www.forteinsurance.com/covid-19-insurance/ (in some places it is mentioned that it is enough for you to provide documentation of a private insurance covering at least $ 50,000. We do not recommend this as we have heard passengers denied boarding without the Forte insurance.)
  • Upon arrival you must take another Covid test. If the test is negative you will be transported to your designated hotel for a 14 day quarantine. If your test is positive you will be transported to the hospital for further treatment and only be released once you have been cured of Covid.
  • All travelers are requested to deposit 2000US $ on arrival in cash or by credit card to cover all expenses, ea. tests, accommodation, transport to the center and food.  Quarantine facilities have been arranged at hotels around Phnom Penh and it is not possible to book hotels in advance. These costs will be deducted from your deposit. If on the 13th day your test is negative you’ll be able to get the balance from your deposit refunded at the bank.

 

Email dt_cambodia@kh.diethelmtravel.com for more information or help adjusting bookings.

 

China

25 May 2020 , 10:00 hours

Situation updates in China

Things are beginning to open up and return to normal across the country. Many open spaces, natural sights, public cultural sites and low-risk areas nationwide have reopened. Some museums, such as the Shanghai Natural History Museum, have reopened with new virus protection procedures. Hotels and restaurants are also gradually opening up, while many provinces are planning to open schools beginning as early as the end of March.

Starting 15 March, travel agencies have been allowed to organize trips for local tourists within their province.

Any travelers entering China from COVID-19 areas need to self-quarantine at home or in designated place for 14 days.

While in public, all people must wear a face mask and access to public places requires disinfection and registration.

China has decided to temporarily close the borders for foreigners with a valid visa or residence permit from 28 March. Entry with diplomatic passports, official, honorary or C visas is still possible. Foreigners wishing to enter China for economic, scientific, technological and humanitarian purposes should still apply for visas at Chinese embassies and consulates.

Email reservation@cn.diethelmtravel.com for more information or help adjusting bookings.

 

Hong Kong

01 Sep 2021  , 16:00 hours

Entering Hong Kong

Mandatory on-arrival COVID-19 testing

  • All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19 prior to clearing immigration and baggage collection
  • The test, which involves providing a combined nasal and throat swab sample, will be conducted by medical professionals at the Department of Health Temporary Specimen Collection Center at T1 Midfield Concourse. Passengers will receive directions and assistance after disembarking the aircraft. All passengers will be required to wait for their test results.

Immigration and quarantine requirements

Entry restrictions

If traveling from or have visited a Group A country (quarantine web links) in the past 21 days, only fully vaccinated Hong Kong residents with one of the following travel documents will be permitted to enter Hong Kong:

  • Hong Kong Permanent Identity Card or Hong Kong Identity Card that:

o bears the “asterisk” or “A” or “R” codes

o bears the “C” code (provided that it is accompanied by a valid work visa or study visa)

o bears the “U” code (Note: this type of HKID is subject to approval from Hong Kong Immigration prior to acceptance at check-in)

  • Hong Kong SAR passport
  • Hong Kong Document of Identity
  • Non-Hong Kong residents will be denied entry into Hong Kong

If traveling from or have visited a Group B country (see quarantine web links below) in the past 14 days, only Hong Kong residents and fully vaccinated non-Hong Kong residents are allowed to enter Hong Kong.

All passengers (Hong Kong residents and non-Hong Kong residents, regardless of vaccination status) traveling from a Group C country, the Chinese Mainland or Macao (see below) who have not been to any other country / region in the past 14 days, are allowed to enter Hong Kong.

Entry restriction exemptions The following passengers are exempt from the entry restrictions, provided they meet all other required criteria listed as below:

  • Diplomatic / official passport holders (subject to prevailing visa requirements)
  • The spouse and children of Hong Kong residents
  • Local government personnel performing official duties
  • Personnel approved by the Hong Kong SAR government to carry out anti-epidemic work
  • Passengers holding a new entry visa to work, study, establish or join in any business, or to take up residence in Hong Kong

Quarantine measures 

Please refer to information on the following websites

https://www.hongkongairport.com/en/COVID19.page

https://www.coronavirus.gov.hk/eng/inbound-travel.html

 

Laos

5 September 2021  , 09:00 hours 

Situation updates in Laos

T he lockdown in Laos will continue until September 15, 2021. The lockdown measures have eased as of today and domestic travel is now open. 

Shopping malls, retail shops, supermarkets, minimarts, and fresh markets that comply with Covid-19 prevention measures may remain open.

Outdoor exercise and non-contact sporting activities can continue, and golf courses may open while attendants must ensure they are fully vaccinated.

Hairdressers and barbershops that are not in a red zone may open for business, however, they must ensure social distancing can be maintained and must comply with all Covid-19 prevention measures.

Restaurants may now provide dine-in services in green zones, however, tables must be organized at least one meter apart, while service of alcohol is prohibited. Restaurants must strictly comply with all Covid-19 prevention measures.

Schools in provinces without any local transmissions are allowed to resume teaching.

Meetings and conferences may be held in areas that are not red zones with the social distancing of at least one meter. Temperature checks, social distancing, use of facemasks, and handwashing must be enforced.

Email info@la.diethelmtravel.com for more information or help adjusting bookings.

 

Malaysia

13 August 2021,    09:00 hours

Malaysia National Security Council (MKN) announced the National Recovery Plan with Three Phases.

Phase 1

  • Most stringent movement control restrictions & Only essential services and industries allowed operating. Daily and public markets are now allowed to operate from 6:00 hours until 16:00 hours, subject to local authorities and SOP, with monitoring by RELA or civil defense.
  • Inter-state traveling still not allowed

Phase 2

  • Business premises can now open from 6:00 hours to 22:00 hours, including specialty stores (petrol stations).
  • Individual sports and recreational activities are now allowed within 10 km from your residence, from 6:00 hours until 22:00 hours.
  • Construction industry is now an essential service in Phase 2 areas.

 

Phase 3

  • In Phase 3, all economic activities are allowed to resume, EXCEPT for high-risk activities in the negative list, like:

Spa / Pedicure and manicure / Pub and night club

  • Beauty salons are ALLOWED to operate, subject to strict SOP.
  • Creative industry are ALLOWED in Phase 3, for example – live events without spectators.
  • Travel Restrictions:

Inter-district travel is ALLOWED, but interstate travel is FORBIDDEN.

  • Up to three (3) people are allowed (including the driver) in public and private vehicles like taxi and e-hailing rides and personal vehicles.
  • Dining-in at restaurants is ALLOWED, but limited to two (2) persons per table, with physical distancing.
  • Education:

The reopening of the education section, including schools, public and private institutes of higher learning, training institutes and other educational institutes under the Ministry of Education, Ministry of Housing and Local Government and Ministry of Rural Development and other agencies are to be determined by the Ministry of Education and Ministry of Higher Education as well as the Ministry of Health.

  • Social activities are FORBIDDEN in Phase 3.However, people will be ALLOWED to receive up to ten (10) guests or visitors at their homes at any one time.
  • Tourism is ALLOWED only within the state for MALAYSIANS only.

 

The reopening of tourist attractions will be subject to risk assessments, and tight SOP and evaluation will be done by Government, changes and updates are to be announced.

For updates on each States Phase Status , please visit: https://www.malaysia.gov.my/portal/content/31194

 

Email inbound@my.diethelmtravel.com for more information or help adjusting bookings.

 

Maldives

2 May 2021  , 10:00 hours 

Travel requirement updates

Please know that amid the increasing infection rates from around the world the Maldives has reversed its recent policy and now state that all arriving tourists and permit holders are required to present a negative PCR test where samples were taken no later than 96 hours from arrival. 

 

The announcement was made by the Health Protection Authority and will be in effect from 3 May 2021 onwards.

 

The rule shall be strictly enforced and also applies to those who have completed both doses of the COVID-19 vaccines.

 

The order is to be kept in place until further notice by the health authorities in the nation.

 

Additional to the above also know that restrictions have been imposed that Indian Nationals will not be allowed to stay in guest houses or any locally inhabited islands until further notice. The official communique’s for the latest information could be found at https://www.tourism.gov.mv/en/circulars

As the situation continues to evolve and change, we shall continue to monitor and update you accordingly.

 

Email carmen.k@mv.diethelmtravel.com for more information or help adjusting bookings.

 

Myanmar

1 February 2021  , 11:00 hours 

Myanmar Government extended measures to deal with the coronavirus outbreak including the restrictions on movement and a night curfew. A ban on international commercial air traffic and the temporary entry restrictions for travelers from all countries will be extended until  further notice   .

  • All government and private schools, universities and entertainment centers are still closed. Supermarkets are opened. Restaurants, excluding under the stay-home measure, are allowed to reopen according to the ministry’s instruction.
  • Some private offices are still closed, while most switch to working from home or partially.
  • All the temporary lockdown measures are extended until further notice   .

Email leisure@mm.diethelmtravel.com for more information or help adjusting bookings.

 

Philippines

02 September 2021, 19:00 hours

To further prevent introductions of variants of concern to the country, all incoming international travelers in all ports of entry must strictly comply with testing and quarantine protocols approved by the Government. While the borders remains close for tourism The following are allowed to travel and enter the Philippines:

  • Filipino nationals
  • Non-Filipino / Foreign spouse and children or children with special needs5 of a Filipino national
  • Non-Filipino / Foreign parent of a minor Filipino child (17 years old and below) or a child with special needs (regardless of age)
  • Former Filipinos ( Balikbayan Program), Dual Citizens
  • Spouse / Children of Former Filipino Nationals ( Balikbayan Program)
  • Accredited foreign government and international organization officials and their dependents
  • Non-Filipino / Foreign seafarers with 9 (c) visa
  • Non-Filipino / Foreign nationals with an eligible long-term visa

 

ARRIVING PASSENGERS FROM TRAVEL-RESTRICTED COUNTRIES

Foreign nationals coming from or who have been to travel-restricted countries within the last 14 days shall NOT be allowed entry.
Filipinos arriving under a repatriation program of the government shall undergo an absolute 14-day facility-based quarantine from the date of arrival in the Philippines, with the date of arrival being the 1st day.

ARRIVING PASSENGERS NOT FROM TRAVEL-RESTRICTED COUNTRIES

Provided that the travelers are authorized to enter the country thru relevant resolutions of the IATF-MEID and subjected to existing testing and quarantine protocols issued by the Department of Health (DOH), the following may be allowed entry:

Those who transited or who have a mere lay-over at the airport of travel-restricted countries (lay-over at the airport and with no immigration admission at said countries)
Those NOT coming from travel-restricted countries

Click on this link for more and updated information.

 

Email sales@ph.diethelmtravel.com for more information or help adjusting bookings.

 

Singapore

11 August 2021  , 11:00 hours 

In the latest announcement made on 6 August 2021, Singapore will be adopting a vaccination-differentiated approach when adjusting our safe management and border measures. Full Vaccinated individuals will be able to engage in a wider range of activities whereas Unvaccinated individuals will need to exercise tighter safe management measures to protect themselves and those around them.

As of 6 August 2021, 69% of our population has completed their full regimen / received two doses of COVID-19 vaccines under the national vaccination programs and 79% has received at least one dose. In addition, we will progressively review some of our border restrictions to facilitate more travel and introduce vaccination-differentiated border measures for travelers from countries / regions that have shown an ability to control the pandemic and vaccinate large parts of their population.

Short Term visitors traveling from Brunei Darussalam, Mainland China (Excluding Jiangsu province) / New Zealand, and Taiwan may seek entry into Singapore by applying for an Air Travel Pass (ATP).

From 20th Aug 2021, 2359hrs, all fully vaccinated travelers from Australia, Austria, Canada, Germany, Italy, Norway, Republic of Korea, and Switzerland may be able to apply to opt-out of dedicated SHN facilities and serve their 14-day SHN at their respective places of residence or other suitable accommodation if they fulfill certain criteria.

Looking ahead, when at least 80% of our population have received their full vaccination regimens, we will be able to take the next steps towards further opening up our economy, social activities, and travel.

For more information on travel to Singapore, please visit this website: https://safetravel.ica.gov.sg/

 Email: enquiry@sg.diethelmtravel.com  for more information or help in adjusting bookings. 

Until our next update, please take care and stay safe!

 

Sri Lanka

20 August 2021 , 09:31 hours 

 

As communicated by the Health Ministry of Sri Lanka, please note below amended regulations indicated in green;

Travelers with a history of contracting COVID-19

  1. Present a valid document (in English) certifying past infection, with details such as name, dates and names of the positive ‘Nucleic Acid Amplification Test’ (NAAT).
  2. Should depart between the 28 th to the 90 th day from the date of positive COVID-19 NAAT.
  3. Should arrive after getting at least a single dose of Astra Zeneca / Pfizer BioNTech / Moderna / Johnson & Johnson vaccine or any other single-dose COVID-19 vaccine recommended to be ‘fully vaccinated’. Should be vaccinated between 2 weeks after the positive NAAT * + test and up to 14 days before departure.
  4. If the above criteria are unfulfilled, travelers will be released from the bio-bubble after undergoing a PCR test on day 14.

Travelers arriving from India

  1. Fully vaccinated / COVID-19 recovered travelers with one vaccination dose and their children of 2-18 years will have to undergo the ‘day 1’ PCR test and upon a negative result, they will be released from the bio bubble.
  2. The hotels selected for level 1 and for the rest of the holiday should be in the category 3 star or above.
  3. All other common health protocols highlighted above and below will remain the same.

Countries with a temporary travel restriction to Sri Lanka
South American countries and South African countries (South Africa, Angola, Botswana, Lesotho, Mozambique, Namibia, Swaziland, Zambia, Zimbabwe) will not be permitted to disembark in Sri Lanka until further notice.
Non-vaccinated / not fully vaccinated Indian tourists are currently not permitted via tourist route.

The above will be effective for travelers arriving in Sri Lanka from 00:00 on the 12th of August 2021 and travelers who have already arrived in Sri Lanka.

————————————————– ————————————————– —————————–

In addition to the below protocols which were communicated, please note that travelers who have recovered from COVID-19 traveling to Sri Lanka with one shot of vaccine will be considered as ‘fully vaccinated’. The vaccination certificate should indicate that the vaccination course has been completed following the administration of one dose.

————————————————– ————————————————– —————————–

The Ministry of Health in Sri Lanka has updated a few regulations which are indicated in red for your perusal.

Travelers (2 years and above) to carry a negative COVID-19 PCR test report and the original vaccination card (if applicable) in English done within 72 hours prior to embarkation (Rapid Antigen report is not accepted).

All travelers (2 years and above) should undergo day 1 PCR testing at the Safe & Secure Level 1 hotel. Children below 12 years of age will be exempted if they continue to stay at a Safe & Secure Level 1 hotel.

a) Not Vaccinated / vaccinated with first dose / departed within less than two weeks after completion of recommended doses of vaccination.

  1. PCR test on Day 1 – if negative, move within Safe & Secure Level 1 hotel and visit sites in bio travel bubble for 14 days (including children between 2 to 18 years).

 

  1. PCR test between Day 11 to 14 – travelers to undergo the test and upon a negative result, travel freely within the community (including children between 2 to 18 years).
  2. b) Travelers who complete the two weeks period of receiving the recommended doses of vaccination during their stay at a Safe & Secure level 1 Hotel.
  1. PCR test upon completion of 2 weeks (in addition to Day 1) – If negative, move out of bio bubble and travel freely (including children between 2 to 18 years).
  2. Non-vaccinated children between 2 to 18 years of vaccinated parents are required to undergo a PCR test on day 10 .
  1. c) Fully Vaccinated Travelers / departed two weeks after completion of recommended doses of vaccination.
  1. PCR test on Day 1 – if negative, can move out of Safe & Secure level 1 hotel / travel bubble and move freely (including children between 2 to 18 years).

 

  1. PCR test on Day 7 – not required if day 1 PCR is negative. However, non-vaccinated children between 2 to 18 years of vaccinated parents are required to undergo a PCR test on day 10 . The result is to be informed to the area Medical Officer of Health by telephone or email. 


* If accompanying travelers of children below 12 years are positive, they will also be subjected to PCR testing subsequently.

The above protocol is effective from 08 July 2021. This will be revised depending on the COVID-19 situation in the country and globally. The above amendments indicated in red will be effective from 17 July 2021 onwards.
Changes indicated in Green is effective from 19th August 2021.

_______________________________________________________________________________
(source: https://srilanka.travel/helloagain/documents/Health_Protocols_for_Arrival__to_Sri_Lanka.pdf ).

Before applying for visa ensure you have the following.

  1. Obtaining a COVID-19 local travel insurance cover for USD 12 for a policy of USD 50,000 for a period of one month is mandatory.
  • Pay for PCR tests (USD 40 per PCR test) depending on the number of days of stay.

________________________________________________________________________________

COVID-19 Situation Update in Sri Lanka (as at 4 May 2021)

As a precautionary measure to curb the recent spike in COVID positive numbers locally, the Government together with the Health Ministry of Sri Lanka are imposing lockdowns in selected areas in the country. 

As a result, planned excursions or travel to any of these cities will be subject to change without prior notice and substituted with other suitable travel plans. However, in any case, these changes will be communicated to the relevant partners to keep you updated at all times.

Kindly contact your Account Manager should you need any clarification on the above and we will keep you posted on the latest developments if any.

______________________________________________________________________________
Sri Lanka Tourism Development Authority (SLTDA) together with the Ministry of Health has laid out safety protocols and for your ease of understanding of all this information, the Tourism officials have segregated these under multiple headings under ‘things you need to know’, prior to making plans to visit Sri Lanka.

The headings containing hyperlinks on the website https://www.srilanka.travel/helloagain/ will easily direct you to the documents comprising important information (note: this information gets updated frequently).

Sri Lanka reopened its airports (Bandaranaike International Airport and Mattala Rajapaksa International Airport) for international travelers from January 21, 2021.

Sri Lanka received the Safe Travel Stamp from World Travel and Tourism Council, reflective of the sound protocol implemented by Sri Lanka Tourism. One such protocol was awarding the ‘Safe and Secure Certification’ for Tourism service providers, which Diethelm Travel Sri Lanka was able to obtain, after completing a thorough assessment of the safety initiatives established by us, as a responsible DMC.

Email sales@lk.diethelmtravel.com  for more information or help adjusting bookings.

 

Thailand

23 June 2021 , 14:00 hours 

Complete Guide to Thailand’s Phuket Sandbox Program 

The Tourism Authority of Thailand (TAT) has confirmed that Thailand will begin welcoming vaccinated international travelers to Phuket starting 1 July 2021 without quarantine requirements as part of a program called “Phuket Sandbox.”

Visitors will be required to stay in Phuket for at least 14 nights –– in a hotel approved by the Safety and Health Administration Plus (SHA +) –– after which they are free to travel around the Kingdom.

Who is eligible for the Phuket Sandbox program

  • Travelers from “Low and Medium Risk Countries” as recognized by the Ministry of Public Health in Thailand HERE . They must also have already stayed in the said countries / regions no less than 21 days before the travel date
  • Travelers who have received a complete dose (s) of a vaccine that is recognized by the World Health Organization (WHO)
  • Children under 6 years of age are allowed when traveling with fully vaccinated parents or guardians
  • Travelers who have a history of COVID-19 infection must also be fully vaccinated no less than 14 days before the travel date
  • Travelers must have a medical certificate with an RT-PCR laboratory result indicating that COVID-19 is not detected issued no more than 72 hours before departure
  • Travelers must have a COVID-19 health insurance policy with a minimum coverage of US $ 100,000

Travelers who are qualified and equipped with the required documents are advised to submit application for the Certificate of Entry (COE) via  www.entrythailand.go.th .

Arrival

  • Undergo Immigration and Customs procedures, and a COVID-19 screening, including RT-PCR tests at the airport
  • Travelers must also download and activate the  Thailand Plus Mobile Application onto their smartphones
  • Go directly to your reserved hotel to await the test results
  • Arrivals to Phuket must check-in at the pre-booked SHA Plus-certified accommodation establishment
  • Arrivals to Ko Samui must check-in at alternative local quarantine (ALQ) facilities
  • If tested negative for COVID-19, travelers to Phuket can go anywhere in Phuket. Travelers to Ko Samui can leave their room for facilities and services within their accommodation only
  • Travelers may leave their first SHA + accommodation for another SHA + one after 7 nights
  • RT-PCR Tests Summary – Test 1: 72 hours before the flight to Thailand; Test 2: Day 0 Arrival at the airport, Tests 3: Day 6-7; Test 4: Day 12-13; and Test 5: 72 hours before departure back home. Test 3-5 are to be done at a hospital at traveler’s own arrangement. However, the government is looking to setup additional field stations for easier access. All costs are to be covered by the travelers.

Stay

  • For travelers to Phuket:
  • Travelers who wish to visit Phuket only, no minimum stay is required but they must leave Phuket for another country on or before the intended departure date
  • For travelers who wish to continue the journey to other Thai destinations, they must stay in Phuket for 14 nights, and thereafter will be allowed to travel domestically
  • For travelers to Ko Samui:
  • During the 1st-3rd nights, travelers can leave their room for facilities and services within their accommodation only
  • During the 4th-7th nights, travelers can travel on specified routes within Ko Samui only
  • During the 8th-14th nights, travelers can travel between Ko Samui, Ko Phangan and Ko Tao
  • I undergo a COVID-19 test using an RT-PCR method
  • Travelers are advised to strictly follow the DMHTTA precautions to prevent the spread of COVID-19:  D – Distancing,  M  – Mask wearing,  H  – Handwashing,  T  – Temperature check,  T  – Testing for COVID-19, and  A  – alert application.

 

For traveling from Phuket or Samui-Phangan-Tao to other Thai destinations, travelers are required to show proof that they have completed a 14-night stay along with the other required documents per the guidelines and measures announced by the respective province of destination.

 

Email sales@th.diethelmtravel.com for more information or help adjusting bookings.

 

Vietnam

19 October 2020 , 13:30 hours

Since the start of the novel coronavirus (COVID-19) outbreak, Vietnam has closely monitored the situation and installed a series of proactive, comprehensive measures to combat the spread of the virus within the country and prepare its public health facilities.

The large majority of COVID-19 patients have recovered and were released from the hospital. Vietnam has not had any new community transmission cases since 2 September 2020. The latest confirmed cases involve people who arrived in Vietnam with COVID-19 and were sent directly to quarantine and isolated for treatment. 

The reason why Vietnam has managed to keep patients from death’s door is down to a three-pronged government strategy. Firstly, temperature screening and testing started in February. These measures are now mandatory for everyone entering major cities and some provinces by land too, and for everyone entering a government building or hospital. The second prong of Vietnam’s approach was quarantined for suspected cases from epidemic areas or have had direct contact with returnees from epidemic areas and lockdowns whole cities and specific areas in a city. Thirdly, it was the Vietnamese government’s constant communications widely to citizens about the seriousness of the coronavirus and the launch of online management and administration center for COVID-19 diagnosis and treatment.

The Vietnamese government continues to suspend entry into Vietnam to all foreigners. There are limited exemptions for diplomatic, official duty, and special cases, including experts, business managers and foreign investors.

Recently Vietnam has decided to summarize commercial air routes to specific airports (Guangzhou, Taiwan, Seoul, Tokyo, Phnom Penh and Vientiane), only Vietnamese nationals and individuals in the aforementioned exempted categories and their family members may enter Vietnam. Individuals in these categories will have to present a certificate of negative COVID-19 RT-PCR testing report issued within the three days prior to departure. For detailed information about flight frequency and designated quarantine sites, please see the Vietnamese government’s website here . 

Email  sales@vn.diethelmtravel.com  for more information or help adjusting bookings.

 


FAQs

Q: What is Diethelm Travel’s refund policy regarding booking changes or cancellations due to COVID-19?

A: We understand that traveling during this time is unpredictable and want to give you and your clients peace of mind when planning future journeys.

 

Book any Diethelm Travel product now until the end of October 2021 with the option to cancel for a full refund – no questions asked – for travel through 31 December 2021.

 

  • Cancel up to 15 days prior to travel – FREE
  • Cancel 14 or less prior to travel – regular charges are applied

 

Note: Some flights and select hotels / products with limited capacity may be exempt as well as travel during peak periods.

 

Q: Who can I contact at Diethelm Travel for more information regarding travel updates, booking changes or new developments? 

A: If you’re already in contact with one of our country-specific sales representatives, please feel free to reach out to them directly.

For all other questions, general inquiries or questions about our new booking and cancellation policy, please contact sales@diethelmtravel.com .

 

Q: What health and safety precautions are Diethelm Travel taking?

A: The safety of our guests and employees across Asia is always our number one priority. In addition to our already stringent health and safety procedures, our enhanced health & hygiene protocols can be found HERE .

 

Q: What should travelers do to protect themselves while traveling?

A: At this time, we recommend that travelers take general, common-sense precautions to minimize their risk. (They are smart practices any time when traveling!)

  • Wash hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitiser.
  • Avoid touching one’s eyes, nose, and mouth with unwashed hands.
  • Use your elbow or a tissue to cover your cough or sneeze. Immediately throw the tissue away and wash hands.
  • Wear a face mask if you feel unwell or have a cough. (In Asia, wearing a face mask is in public is common but not necessary if you are healthy, according to WHO.)
  • Clean and disinfect with an alcohol-based disinfectant frequently touched objects and surfaces such as phones, computers or armrests.
  • Avoid close contact with people who are sick.
  • If you start to feel unwell, seek medical assistance, stay away from public areas and do not travel.

 

Q: Where can I find trusted information regarding COVID-19?

A: We recommend the following international organizations:

 

Q: Where can I find more country-specific information regarding travel restrictions, country policies or on-the-ground updates?

A: Information, policies and procedures are changing daily. It is best to regularly check countries’ official government websites and tourism board websites for the latest information. We will also be emailing relevant important information and updating this page as necessary.