updates regarding COVID-19

Below are additional resources and FAQs regarding the novel coronavirus (COVID-19) as they specifically relate to Diethelm Travel, our destinations, clients and guests.

This page will be updated with new information and announcements as necessary.

If you have any questions or require more information, please don’t hesitate to contact us at  sales@diethelmtravel.com .


Alternative State Quarantine (ASQ) Stay in Thailand


Travel Traffic Light

Access our “ Travel Traffic Light ” anytime online which is an at-a-glance listing of international border updates, visa and travel regulations, and country operations:


Summary of Temporary Hotel Closure

For summary information of temporary hotel closure across 13 countries in Asia, please click HERE  or see the details below:




9 June 2020 , 10:00 hours 

Travel restrictions in Bhutan

From the Tourism Council of Bhutan, the tourist ban implemented on 6 March 2020 will continue until further notice. The restriction applies to all tourists regardless of nationality.

Travelers who were planning to visit Bhutan in March must postpone their trip until later this year.

Email bhutan@diethelmtravel.bt for more information or help adjusting bookings.



18 December 2020 , 14:00 hours 

Travel restrictions in Cambodia

The Royal Government of Cambodia has decided to impose, in addition to the recent travel measures of the Ministry of Health of Cambodia, the following temporary entry restriction into the Kingdom of Cambodia, until further notice:

  • It is not possible to obtain visa on arrival, visa will have to be obtained before entry. To apply for a visa prior to arrival the following must be documented 
  • Provide a negative Covid 19 test not older than 72 hours (easy too as most of the countries provide drive-in testing or testing are done at hospital and clinics).
  • Purchase a health insurance package for Covid-19 treatment before arrival, with a cost of USD90 and is valid for 20 days. This insurance package can be purchased from FORTE Insurance Company that can be reached through; https://www.forteinsurance.com/covid-19-insurance/ (in some places it is mentioned that it is enough for you to provide documentation of a private insurance covering at least $ 50,000. We do not recommend this as we have heard passengers denied boarding without the Forte insurance.)
  • Upon arrival you must take another Covid test. If the test is negative you will be transported to your designated hotel for a 14 day quarantine. If your test is positive you will be transported to the hospital for further treatment and only be released once you have been cured of Covid.
  • All travelers are requested to deposit 2000US $ on arrival in cash or by credit card to cover all expenses, ea. tests, accommodation, transport to the center and food.  Quarantine facilities have been arranged at hotels around Phnom Penh and it is not possible to book hotels in advance. These costs will be deducted from your deposit. If on the 13th day your test is negative you’ll be able to get the balance from your deposit refunded at the bank.


Email dt_cambodia@kh.diethelmtravel.com for more information or help adjusting bookings.



25 May 2020 , 10:00 hours

Situation updates in China

Things are beginning to open up and return to normal across the country. Many open spaces, natural sights, public cultural sites and low-risk areas nationwide have reopened. Some museums, such as the Shanghai Natural History Museum, have reopened with new virus protection procedures. Hotels and restaurants are also gradually opening up, while many provinces are planning to open schools beginning as early as the end of March.

Starting 15 March, travel agencies have been allowed to organize trips for local tourists within their province.

Any travelers entering China from COVID-19 areas need to self-quarantine at home or in designated place for 14 days.

While in public, all people must wear a face mask and access to public places requires disinfection and registration.

China has decided to temporarily close the borders for foreigners with a valid visa or residence permit from 28 March. Entry with diplomatic passports, official, honorary or C visas is still possible. Foreigners wishing to enter China for economic, scientific, technological and humanitarian purposes should still apply for visas at Chinese embassies and consulates.

Email reservation@cn.diethelmtravel.com for more information or help adjusting bookings.


Hong Kong

29 December 2020 , 16:00 hours


Transiting through Hong Kong

Transit requirements

Passengers will be able to transit through Hong Kong if:

  • Their itinerary is contained in a single booking;
  • They meet the entry requirements of their final destination;
  • They have their baggage checked through to the final destination;
  • They have been issued their onward boarding pass (es) from their origin; and
  • The connection time between flights is within 24 hours.

Transit restrictions

  • From 15 August until further notice, passengers starting their journey in the Chinese mainland will be able to transit Hong Kong International Airport provided they meet the above requirements
  • Transiting to destinations in the Chinese mainland remains unavailable
  • Hong Kong International Airport Skypier Sea-to-Air ferry service (Greater Bay Area to Hong Kong) will gradually resume from 28 October 2020, but Air-to-Sea ferry service will remain suspended

Entering Hong Kong

Mandatory COVID-19 testing

All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19 prior to clearing immigration and baggage collection

The test, which involves providing a combined nasal and throat swab sample, will be conducted by medical professionals at the Department of Health Temporary Specimen Collection Center at Midfield Concourse. Passengers will receive directions and assistance after disembarking the aircraft. All passengers will be required to wait for their test results. Visit Arrival in Hong Kong for more information https://www.cathaypacific.com/cx/en_HK/covid-19/arriving-in-hkg.html

Immigration and quarantine requirements

Entry restrictions

Only residents with the following documents will be permitted to enter Hong Kong:

Hong Kong Permanent Identity Card or Hong Kong Identity Card that:

  • bears the “asterisk” or “A” or “R” codes
  • bears the “C” code (provided that it is accompanied by a valid work visa or study visa)
  • bears the “U” code (Note: this type of HKID is subject to approval from Hong Kong Immigration prior to acceptance at check-in)
  • Hong Kong SAR passport or British National (Overseas) passport (with right of abode in Hong Kong)
  • Hong Kong Document of Identity
  • Non-Hong Kong residents will be denied entry into Hong Kong
  • Entry restriction exemptions

The following passengers are exempt from the entry restrictions:

  • Passengers traveling from the Chinese mainland, Taiwan or Macao, and have not been to any other country / region in the past 14 days
  • Diplomatic / official passport holders (subject to prevailing visa requirements)
  • The spouse and children of Hong Kong residents
  • Local government personnel performing official duties
  • Personnel approved by the Hong Kong SAR government to carry out anti-epidemic work
  • Passengers holding a new entry visa to work, study, establish or join in any business, or to take up residence in Hong Kong
  • Passengers falling into one of the exemption categories above must still possess a travel document that would allow them to stay in Hong Kong for a minimum of 14 days, in order to meet the compulsory quarantine requirements. Otherwise entry will be refused.

Quarantine measures

The latest compulsory quarantine requirements for all passengers can be found on the Hong Kong SAR Government’s COVID-19 website: https://www.coronavirus.gov.hk/eng/inbound-travel-faq.html#FAQ1

Additional requirements for entering Hong Kong


Passengers who have visited any destination outside China

  • Passengers who have visited any destination outside China in the past 21 days, must provide a room confirmation at one of the designated hotelshttps: //www.coronavirus.gov.hk/eng/designated-hotel.html (effective 21 December 2020), in English or Chinese for not less than 14 nights, starting on the day of arrival in Hong Kong.


Passengers who have been in or transited through the United Kingdom or South Africa

  • Any passengers who have been in the United Kingdom or South Africa for more than two hours in the past 21 days will not be permitted to enter Hong Kong.
  • Any passengers who have transited through the United Kingdom or South Africa for less than two hours, and are eligible to enter Hong Kong, may continue to do so – provided they meet the below requirements for passengers coming from high risk countries. In such cases, passengers will be required to show proof of a hotel reservation at a designated hotel for 21 nights, starting on the day of arrival in Hong Kong.



Additional requirements for passengers coming from ‘high risk’ countries

Passengers who are ending their journey in Hong Kong and have visited or transited through Bangladesh, Belgium, Canada (effective 25 December 2020), Ecuador, Ethiopia, France, Germany, India, Indonesia, Kazakhstan, Nepal, Pakistan, the Philippines, Romania, Russia, South Africa, Turkey, the United Kingdom, the United States or Ukraine in the 21 days prior to arriving will be required to show the following documents.



  1. Test report

A test report issued by a laboratory or healthcare institution that contains the passenger’s name identical to that in his / her valid travel document to show that:

  • they have undertaken a nucleic acid test for COVID-19;
  • the sample for the test was taken within 72 hours of the scheduled time of departure of the flight to Hong Kong; and
  • the result of the test for COVID-19 was negative

The test report must be written in either English or Chinese and can be presented in paper or electronic format If the test report above is not in English or Chinese or does not contain all the above mentioned information, it is acceptable to present a written confirmation, in English or Chinese, issued by the laboratory or healthcare institution that contains the following information:

  • the name of the passenger (this must be identical to the name in his / her valid travel document);
  • they underwent a nucleic acid test for COVID-19,
  • the sample for the test was taken within 72 hours before the scheduled time of departure of the flight to Hong Kong; and
  • the result of the test for COVID-19 was negative.

This written confirmation must be presented with the test report.

For passengers traveling from the United Kingdom

The NHS (National Health Service) test report does not meet the Hong Kong entry requirements and will not be accepted

Please note that if there is a schedule change or flight cancellation, passengers are responsible for ensuring that their COVID-19 test meets the 72-hour requirement based on the new flight departure time.

  1. Documentary proof

Documentary proof (in English or Chinese) to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognized or approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located.

This can be in the form of a copy of ‘Certificate of Accreditation’, ‘Certificate of Compliance’, or information printed out from an official government website.

Please note that documentary proof is required even if the test report from the laboratory or healthcare institution contains an ISO accreditation reference.


  1. Hotel reservation confirmation

A reservation confirmation at one of the designated hotels https://www.coronavirus.gov.hk/eng/designated-hotel.html (effective 21 December 2020) in Hong Kong for no less than 14 nights starting on the day of your arrival in Hong Kong.

Please note:

  • This confirmation can be either printed or shown in a digital format and must be written in English or Chinese.
  • Accommodation is required for all passengers coming from these countries / regions. Passengers who have a home or residential address in Hong Kong are also required to undergo 14-days of quarantine at a hotel.
  • The booking must be at one of the designated hotels (effective 21 December 2020).

To meet these new requirements, all passengers will be asked the following upon check-in:

  • That you have not been in the United Kingdom for more than two hours in the past 14 days
  • To complete and sign a declaration regarding your travel history over the past 14 days. We will ask if you have visited or transited through Bangladesh, Belgium, Canada (effective 25 December 2020), Ecuador, Ethiopia, France, Germany, India, Indonesia, Kazakhstan, Nepal, Pakistan, the Philippines, Romania, Russia, South Africa, Turkey, Ukraine, the United Kingdom or the United States. If you answer yes, you will be required to show us the documentation mentioned above.
  • To demonstrate to us that you have completed the Hong Kong Department of Health online health declaration by showing us the resulting QR code. This can be in a printed or digital format.

Passengers who are unable to meet these requirements will not be accepted for travel.


Email operation@hk.diethelmtravel.com for more information or help adjusting bookings.



4 June 2021  , 09:00 hours 

Situation updates in Laos

T he lockdown in Laos will continue until Jun 15, 2021. The lockdown measures have eased as of today and domestic travel is now open. 

Shopping malls, retail shops, supermarkets, minimarts, and fresh markets that comply with Covid-19 prevention measures may remain open.

Outdoor exercise and non-contact sporting activities can continue, and golf courses may open while attendants must ensure they are fully vaccinated.

Hairdressers and barbershops that are not in a red zone may open for business, however, they must ensure social distancing can be maintained and must comply with all Covid-19 prevention measures.

Restaurants may now provide dine-in services in green zones, however, tables must be organized at least one meter apart, while service of alcohol is prohibited. Restaurants must strictly comply with all Covid-19 prevention measures.

Schools in provinces without any local transmissions are allowed to resume teaching.

Meetings and conferences may be held in areas that are not red zones with the social distancing of at least one meter. Temperature checks, social distancing, use of facemasks, and handwashing must be enforced.

Email info@la.diethelmtravel.com for more information or help adjusting bookings.



11 June 2021,  21:00 hours

Malaysia is extending its total nationwide lockdown from 1 to 28 June 2021

After three weeks of strict movement control order (MCO) and 4 digits reported cases ranging from 6k-8k daily, the Prime Minister’s Office has made a statement release to nationwide of “Total Nationwide Lockdown Phase 1 ” for all social and economic sectors from 1 June to 14 June, now extended by another two weeks to 28 June 2021.

Senior Minister for Security Ismail Sabri Yaakob said on Friday (June 11) that the National Security Council made the decision on the Health Ministry’s recommendation.

Only 17 essential economic sectors and services will be allowed to operate. These sectors include healthcare, telecommunications and media, food and beverage, utilities as well as banking. The government will also allow companies under 12 manufacturing sectors to continue operating, such as food and drink manufacturing, medical devices, textiles for producing personal protection equipment as well as oil and gas. They will need to operate at 60 per cent capacity. All shopping malls are closed during this period. Only two people from each household would be allowed to go out to buy essentials or for medical services, with movement limited to a 10km radius.

Mr Muhyiddin on Friday also outlined an exit strategy from the total shutdown, should it succeed in reducing the number of new Covid-19 cases. A second phase lasting four weeks will follow, which will allow more sectors to reopen, provided these activities do not involve large gatherings. Should the situation continue to improve, restrictions will be further eased under a third phase . This will be similar to current movement control rules, where most economic activities – subject to standard operating procedures (SOP) and health protocols – will resume, while social activities will still be barred.

During the two-weeks lockdown, Health Ministry outlined five actions that will be taken place, including allowing breathing space for healthcare personnel and hospitals to reassess their equipment and speeding up the vaccination process. Healthcare personnel would also do targeted screenings in the field using the Rapid Test Kit-Antigen (RTK-Ag) detection method for COVID-19, he said.


More vaccination centres will be opened in the coming month to speed up the vaccination process.

The first among these will be five mega vaccination centres around the Klang Valley, three will be in Selangor and two will be set up in Kuala Lumpur. There are about 13,837,410 registered citizens for the vaccination and about 3,632,195 has been vaccinated in the phase two of enrolment since May. The additional vaccinations centres will further speeds up the vaccination plans to achieve targeted herd immunity before end of the year.

For more information and update, please visit:   https://www.pmo.gov.my/2020/03/movement-control-order-faq-info/


Email inbound@my.diethelmtravel.com for more information or help adjusting bookings.



2 May 2021  , 10:00 hours 

Travel requirement updates

Please know that amid the increasing infection rates from around the world the Maldives has reversed its recent policy and now state that all arriving tourists and permit holders are required to present a negative PCR test where samples were taken no later than 96 hours from arrival. 


The announcement was made by the Health Protection Authority and will be in effect from 3 May 2021 onwards.


The rule shall be strictly enforced and also applies to those who have completed both doses of the COVID-19 vaccines.


The order is to be kept in place until further notice by the health authorities in the nation.


Additional to the above also know that restrictions have been imposed that Indian Nationals will not be allowed to stay in guest houses or any locally inhabited islands until further notice. The official communique’s for the latest information could be found at https://www.tourism.gov.mv/en/circulars

As the situation continues to evolve and change, we shall continue to monitor and update you accordingly.


Email carmen.k@mv.diethelmtravel.com for more information or help adjusting bookings.



1 February 2021  , 11:00 hours 

Myanmar Government extended measures to deal with the coronavirus outbreak including the restrictions on movement and a night curfew. A ban on international commercial air traffic and the temporary entry restrictions for travelers from all countries will be extended until  further notice   .

  • All government and private schools, universities and entertainment centers are still closed. Supermarkets are opened. Restaurants, excluding under the stay-home measure, are allowed to reopen according to the ministry’s instruction.
  • Some private offices are still closed, while most switch to working from home or partially.
  • All the temporary lockdown measures are extended until further notice   .

Email leisure@mm.diethelmtravel.com for more information or help adjusting bookings.



23 Dec 2020 , 12:00 hours 

While the Philippines is studying the possibility of reopening its borders to foreign visitors from other countries with low to medium coronavirus transmission, some top destinations in the country such as Boracay, Bohol, El Nido, Coron, Siargao, Baguio, Ilocos and others has gradually opened their doors to domestic leisure travelers with limitations and minimum health standards to be observed. While non-essential outbound travel was allowed in early part of October 2020, the recent lifting of the ban for non-essential travel allows Filipinos to plan leisure trips abroad following guidelines and procedures set by the government.

From December 1 to 31, all areas in the Philippines are still under  Modified General Community Quarantine (MGCQ)  except for the following places that are under  General Community Quarantine (GCQ):

Areas under GCQ:

    • Batangas
    • Metro Manila
    • Tacloban city
    • Iloilo City
    • Davao city
    • Davao del Norte
    • Iligan City
    • South Lanao

* Modified General Community Quarantine – refers to the transition phase between GCQ and the New Normal, when the following temporary measures are relaxed and become less necessary: limiting movement and transportation, the regulation of operating industries, and the presence of uniformed personnel to enforce community quarantine protocols.

** New Normal – refers to the emerging behaviors, situations, and minimum public health standards that will be institutionalized in common or routine practices and remain even after the pandemic while the disease is not totally eradicated through means such as widespread immunization. These include actions that will become second nature to the general public as well as policies such as bans on large gatherings that will continue to remain in force.

  • Balikbayans (Returning Filipino Citizens) or former Filipino citizens are now allowed to enter the Philippines starting December 7, 2020. See list below to know who are qualified:
  1. Filipino citizens’ foreign spouses and children, regardless of age, who are traveling with them
  2. Former Filipino citizens, including their spouses and children, regardless of age, who are traveling with them

The entry of these persons shall be subject to the following conditions:

  1. They are allowed visa-free entry under Executive Order No. 408, s. 1960.
  2. They have a pre-booked quarantine facility.
  3. They have a pre-booked COVID-19 testing at a laboratory operating at the airport.
  4. They are subject to the maximum capacity of inbound passengers at the port and date of entry.

The following are allowed to travel and enter the Philippines:

  • Filipino nationals
  • Non-Filipino / Foreign spouse and children or children with special needs5 of a Filipino national
  • Non-Filipino / Foreign parent of a minor Filipino child (17 years old and below) or a child with special needs (regardless of age)
  • Former Filipinos ( Balikbayan Program), Dual Citizens
  • Spouse / Children of Former Filipino Nationals ( Balikbayan Program)
  • Accredited foreign government and international organization officials and their dependents
  • Non-Filipino / Foreign seafarers with 9 (c) visa
  • Non-Filipino / Foreign nationals with an eligible long-term visa

Please see this file for further details of the guidelines. The aforementioned measures shall be subject to daily monitoring and reassessment by the Inter Agency Task Force.  

Email sales@ph.diethelmtravel.com for more information or help adjusting bookings.



14 May 2021  , 09:00 hours 


Further to my 9 th  April update, I am afraid there has been a slight set back on our fight against Covid-19 due to increase in local community infections from the Covid variant B1617 from India. , , Although, We Have stopped all flight into Singapore from South Asian Countries eg: India, Pakistan, Bangladesh, Nepal, Sri Lanka on the 2 nd of May, the infections premises are Increasing and our Government Decided to take a stop gap measure and will re-impose Phase 2 restrictions of our Circuit Breaker. Effective 16 th May till 13 th June 2021:

  • Permissible Group size – Reduced from 5 to 2 people
  • Social gatherings to be kept at 2 per day
  • Default WFH –Interaction disallowed
  • Indoor Mask-off activities (eg: Gym, Spa, Facials, Dine-in etc ..) – Disallowed
  • Attractions / Theaters / Museum / Libraries- Reduced capacity to 25%
  • Weddings- Disallowed
  • Shopping Malls and Showrooms -reduced capacity

Meanwhile, there is a high chance that the Travel Bubble with HKG slated for 26 May is now in doubt. The Government task force on Covid-19 has assured the people that they will monitor the progress of this stop gap measure and they will review the above one the situation improve.

Despite the above, we have full confidence that we will return to our path towards normalcy soon. Our vaccination process is progressing well country wide and in Asia, we are on track to achieve a 70% population immunity or protection before end of 2021.

For more information on travel to Singapore, please visit this website: https://safetravel.ica.gov.sg/

Email: enquiry@sg.diethelmtravel.com  for more information or help in adjusting bookings. 


Until my next update, please take care and stay safe!


Sri Lanka

08 June 2021, 09:24 hours 

Countries that are temporarily prohibited to enter Sri Lanka (as of 05.06.2021)

In accordance with instructions received from the Ministry of Tourism and Civil Aviation Authority of Sri Lanka, we wish to keep you informed that all passengers with a travel history (including transit) in the past 14 days to the following countries are prohibited to travel to Sri Lanka until further notice.

  1. India
  2. Vietnam
  3. Countries in South America
  4. South Africa

The temporary ban on inbound travelers to Sri Lanka lifted from 1 June

The government of Sri Lanka together with the local Health Authorities have decided to lift the restrictions on inbound travelers to Sri Lanka from 01 June 2021.

As per the circular issued by the Health Ministry, the quarantine measures irrespective of the vaccination status are as follows;

  1. All travelers are required to mandatory quarantine at a ‘Safe and Secure’ Level 1 hotel until the completion of 14 days.
  2. Children below 2 years of age are exempted from undergoing a day 1 (on arrival) PCR test and exit PCR test.
  3. All travelers who are 12 years of age and above should undergo day 1 (on arrival) PCR test and travelers who are 2 years of age and above are required to undergo a PCR test between day 11 to day 14.
  4. Travelers will be allowed to leave the Safe & Secure level 1 hotel after completion of 14 days of quarantine and upon receiving negative COVID-19 test results on day 1 (on arrival) and day 11 to 14.
  5. The quarantine period will be extended if any traveler is identified as an immediate close contact of a COVID-19 positive person or if travelers arrive from high-risk countries as decided by the Health Authorities.

The above measures will be effective from 01 June 2021 to 30 June 2021 and are subject to change depending on the COVID-19 situation in the country and the global situation.

We will keep you posted on further updates as we receive them. Should you require further clarification, please get in touch with your Account Manager.

Revised quarantine protocol for travelers visiting Sri Lanka

(source: https://srilanka.travel/helloagain/documents/Health_Protocols_for_Arrival__to_Sri_Lanka.pdf ).

As per the new directive issued by the Health Ministry on 11 May 2021 owing to the recent spike in COVID-19 cases in Sri Lanka and globally, the following quarantine measures have been imposed for travellers arriving from overseas, irrespective of the COVID-19 Vaccination status.

-No prior approval is required from Ministry of Foreign Affairs or Civil Aviation Authority.

-There is no minimum duration of stay in Sri Lanka.


Prior to boarding travellers are required to:



  1. Have a valid tourist visa before boarding the flight. All visas must be applied online. Visit eta.gov.lk.

Before applying for visa ensure you have the following.

  1. A pre-confirmed booking at a Level 1 ‘Safe & Secure’ hotel for up to 14 days; depending on the duration of your stay. Visitors are allowed to move within Level 1 hotels and use all facilities of the hotel. Please visit srilanka.travel/helloagain .
  2. Obtaining a COVID-19 local travel insurance cover for USD 12 for a policy of USD 50,000 for a period of one month is mandatory.
  • Pay for PCR tests (USD 40 per PCR test) depending on the number of days of stay.
  1. If your stay is 5 or more days, pay for 2 PCR tests, on arrival and exit PCR.
  2. However, if the stay is less than 5 days, no exit PCR required.
  3. Children below 2 years are exempted from PCR testing. However, if the parents/guardians develop symptoms or result in positive PCR test reports children will undergo PCR tests.
  4. Children between 2-12 years undergo only exit PCR tests


  1. Have a negative PCR test done within 72 hours before boarding the flight.
  2. Airport transfers to be arranged by the respective Certified Safe & Secure travel agent or another certified secondary party.



At the airport produce the following:

  1. Negative COVID-19 PCR report (in English) taken within 72 hours before flight
  2. Completed Health Declaration Form


Stay at a Certified Safe & Secure Level 1 hotel/s for up to the first 14 days of the visit and undergo an on-arrival PCR test. Travellers are allowed to stay at any number of Certified Safe & Secure Level 1 hotels and permitted to use all facilities of the hotel upon an on arrival negative PCR test report. Travellers are also allowed to visit approved tourist sites in a bio bubble.



Perform the second PCR

  1. If the stay is more than 14 days – perform second PCR between 11th -14th day of arrival. Upon negative results for both PCRs travellers are allowed to leave the bio-bubble and the respective Level 1 hotel doctor will issue a discharge document upon verifying the PCR test results. However, if the traveller is identified as an immediate close contact of a COVID 19 positive person, the bio-bubble period will be extended as decided by the Level 1 hotel doctor in consultation with the area medical officers of Health. Once travellers leave the bio bubble and go into the community, they will be subject to the general health guidelines of the country.
  2. If the stay is between 5-14 days – perform the PCR depending on the date of departure (i.e. 24-48 hours before departure).
  3. If the stay is less than 5 days – no exit PCR is required.


These guidelines will be reviewed by the relevant authorities depending on the COVID-19 status in the country and global situation, wherein such an event we will keep you updated no sooner the verified news is received.


COVID-19 Situation Update in Sri Lanka (as at 04 May 2021)

As a precautionary measure to curb the recent spike in COVID positive numbers locally, the Government together with the Health Ministry of Sri Lanka are imposing lockdowns in selected areas in the country. Currently, all National Safari Parks are closed for visitors until further notice.

As a result, planned excursions or travel to any of these cities will be subject to change without prior notice and substituted with other suitable travel plans. However, in any case, these changes will be communicated to the relevant partners to keep you updated at all times.

Kindly contact your Account Manager should you need any clarification on the above and we will keep you posted on the latest developments if any.

Sri Lanka Tourism Development Authority (SLTDA) together with the Ministry of Health has laid out safety protocols and for your ease of understanding of all this information, the Tourism officials have segregated these under multiple headings under ‘things you need to know’, prior to making plans to visit Sri Lanka.

The headings containing hyperlinks on the website https://www.srilanka.travel/helloagain/ will easily direct you to the documents comprising important information (note: this information gets updated frequently).

Sri Lanka reopened its airports (Bandaranaike International Airport and Mattala Rajapaksa International Airport) for international travelers from January 21, 2021.

Sri Lanka received the Safe Travel Stamp from World Travel and Tourism Council, reflective of the sound protocol implemented by Sri Lanka Tourism. One such protocol was awarding the ‘Safe and Secure Certification’ for Tourism service providers, which Diethelm Travel Sri Lanka was able to obtain, after completing a thorough assessment of the safety initiatives established by us, as a responsible DMC.

Email sales@lk.diethelmtravel.com  for more information or help adjusting bookings.



1 April 2021 , 14:00 hours 

Updated Guideline for foreign travelers to enter the Kingdom of Thailand 

14-day quarantine period

Travelers who have completed the vaccination of the following vaccines no less than 14 days before departure and holds the vaccination certificate are required to undergo 7-day quarantine and will be given COVID-19 PCR tests twice during quarantine:

  • Pfizer BioNTech
  • AstraZeneca
  • Covidshield (Serum Institute of India)
  • Johnson & Johnson
  • Sinovac
  • Modern


Those who have not received the vaccine or have received other vaccines not listed above such as Sinopharm and Sputnik V are require to undergo 14-day quarantine program and will be given COVID-19 PCR tests twice during quarantine.


Only original vaccine certificate or printed online vaccination certificate must be presented to authorities at the Suvarnabhumi International Airport in Bangkok upon arrival.


Required documents to enter the Kingdom of Thailand

  1. Fit-to-Fly/Fit-to-Travel health certificate is no longer required, yet PCR rest is still required, with the validity of 72 hours prior to check-in at the airline counter.
  2. Certificate of Entry (COE) is also to present at the check-in at the airline counter and can be applied through https://coethailand.mfa.go.th/ 5-7 days before departure.
  3. All travellers who have completed the vaccination are encouraged to fill in detail about the vaccination during submission for the COE for the Embassy’s information.


Email sales@th.diethelmtravel.com for more information or help adjusting bookings.



19 October 2020 , 13:30 hours

Since the start of the novel coronavirus (COVID-19) outbreak, Vietnam has closely monitored the situation and installed a series of proactive, comprehensive measures to combat the spread of the virus within the country and prepare its public health facilities.

The large majority of COVID-19 patients have recovered and were released from the hospital. Vietnam has not had any new community transmission cases since 2 September 2020. The latest confirmed cases involve people who arrived in Vietnam with COVID-19 and were sent directly to quarantine and isolated for treatment. 

The reason why Vietnam has managed to keep patients from death’s door is down to a three-pronged government strategy. Firstly, temperature screening and testing started in February. These measures are now mandatory for everyone entering major cities and some provinces by land too, and for everyone entering a government building or hospital. The second prong of Vietnam’s approach was quarantined for suspected cases from epidemic areas or have had direct contact with returnees from epidemic areas and lockdowns whole cities and specific areas in a city. Thirdly, it was the Vietnamese government’s constant communications widely to citizens about the seriousness of the coronavirus and the launch of online management and administration center for COVID-19 diagnosis and treatment.

The Vietnamese government continues to suspend entry into Vietnam to all foreigners. There are limited exemptions for diplomatic, official duty, and special cases, including experts, business managers and foreign investors.

Recently Vietnam has decided to summarize commercial air routes to specific airports (Guangzhou, Taiwan, Seoul, Tokyo, Phnom Penh and Vientiane), only Vietnamese nationals and individuals in the aforementioned exempted categories and their family members may enter Vietnam. Individuals in these categories will have to present a certificate of negative COVID-19 RT-PCR testing report issued within the three days prior to departure. For detailed information about flight frequency and designated quarantine sites, please see the Vietnamese government’s website here . 

Email  sales@vn.diethelmtravel.com  for more information or help adjusting bookings.



Q: What is Diethelm Travel’s refund policy regarding booking changes or cancellations due to COVID-19?

A: We understand that traveling during this time is unpredictable and want to give you and your clients peace of mind when planning future journeys.


Book any Diethelm Travel product now until the end of October 2021 with the option to cancel for a full refund – no questions asked – for travel through 31 December 2021.


  • Cancel up to 15 days prior to travel – FREE
  • Cancel 14 or less prior to travel – regular charges are applied


Note: Some flights and select hotels / products with limited capacity may be exempt as well as travel during peak periods.


Q: Who can I contact at Diethelm Travel for more information regarding travel updates, booking changes or new developments? 

A: If you’re already in contact with one of our country-specific sales representatives, please feel free to reach out to them directly.

For all other questions, general inquiries or questions about our new booking and cancellation policy, please contact sales@diethelmtravel.com .


Q: What health and safety precautions are Diethelm Travel taking?

A: The safety of our guests and employees across Asia is always our number one priority. In addition to our already stringent health and safety procedures, our enhanced health & hygiene protocols can be found HERE .


Q: What should travelers do to protect themselves while traveling?

A: At this time, we recommend that travelers take general, common-sense precautions to minimize their risk. (They are smart practices any time when traveling!)

  • Wash hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitiser.
  • Avoid touching one’s eyes, nose, and mouth with unwashed hands.
  • Use your elbow or a tissue to cover your cough or sneeze. Immediately throw the tissue away and wash hands.
  • Wear a face mask if you feel unwell or have a cough. (In Asia, wearing a face mask is in public is common but not necessary if you are healthy, according to WHO.)
  • Clean and disinfect with an alcohol-based disinfectant frequently touched objects and surfaces such as phones, computers or armrests.
  • Avoid close contact with people who are sick.
  • If you start to feel unwell, seek medical assistance, stay away from public areas and do not travel.


Q: Where can I find trusted information regarding COVID-19?

A: We recommend the following international organizations:


Q: Where can I find more country-specific information regarding travel restrictions, country policies or on-the-ground updates?

A: Information, policies and procedures are changing daily. It is best to regularly check countries’ official government websites and tourism board websites for the latest information. We will also be emailing relevant important information and updating this page as necessary.