Below are additional resources and FAQs regarding the novel coronavirus (COVID-19) as they specifically relate to Diethelm Travel, our destinations, clients and guests.
This page will be updated with new information and announcements as necessary.
If you have any questions or require more information, please don’t hesitate to contact us at firstname.lastname@example.org.
Access our “Travel Traffic Light” anytime online which is an at-a-glance listing of international border updates, visa and travel regulations, and country operations:
For summary information of temporary hotel closure across 13 countries in Asia, please click HERE or see the details below:
9 June 2020, 10:00 hours
Travel restrictions in Bhutan
From the Tourism Council of Bhutan, the tourist ban implemented on 6 March 2020 will continue until further notice. The restriction applies to all tourists regardless of nationality.
Travellers who were planning to visit Bhutan in March must postpone their trip until later this year.
Email email@example.com for more information or help adjusting bookings.
2 June 2020, 14:00 hours
Travel restrictions in Cambodia
The Royal Government of Cambodia has decided to impose , in addition to the recent travel measures of the Ministry of Health of Cambodia, the following temporary entry restriction into the Kingdom of Cambodia , until further notice:
Email firstname.lastname@example.org for more information or help adjusting bookings.
25 May 2020, 10:00 hours
Situation updates in China
Things are beginning to open up and return to normal across the country. Many open spaces, natural sights, public cultural sites and low-risk areas nationwide have reopened. Some museums, such as the Shanghai Natural History Museum, have reopened with new virus protection procedures. Hotels and restaurants are also gradually opening up, while many provinces are planning to open schools beginning as early as the end of March.
Starting 15 March, travel agencies have been allowed to organise trips for local tourists within their province.
Any travellers entering China from COVID-19 areas need to self-quarantine at home or in designated place for 14 days.
While in public, all people must wear a face mask and access to public places requires disinfection and registration.
China has decided to temporarily close the borders for foreigners with a valid visa or residence permit from 28 March. Entry with diplomatic passports, official, honorary or C visas is still possible. Foreigners wishing to enter China for economic, scientific, technological and humanitarian purposes should still apply for visas at Chinese embassies and consulates.
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27 May 2020, 12:00 hours
Travel restrictions in Hong Kong
Entry restriction exemptions:
The following passengers are exempt from the entry restrictions:
Passengers falling into the above exemption category must still meet the minimum 14 days intended/permitted limit of stay in order to meet the 14 days of compulsory quarantine requirements – otherwise entry will be refused.
Transit at Hong Kong Airport
Air transit/transfer services at Hong Kong International Airport (HKIA) will be resumed gradually. From 1 June 2020 until further notice, only transit/transfer passengers who have been checked through at the origin port and take transit/transfer flights operated by the same airline group are accepted at HKIA. Passengers should confirm in advance that they are able to enter the final destination. Please check with airlines for details.
Additional entry requirements for entry
A health declaration form must be completed and submitted to the Hong Kong Department of Health on arrival. These forms are distributed onboard all flights to Hong Kong. All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19 upon completion of all health, immigration, customs and quarantine clearance requirements. The test, which involves providing a saliva sample, will be conducted by medical professionals at the Department of Health Temporary Specimen Collection Centre at the Asia World Expo building. Passengers will receive directions and assistance when leaving the baggage claim area. Additionally, passengers will be required to wait for their test results.
Email firstname.lastname@example.org for more information or help adjusting bookings.
27 May 2020, 13:00 hours
Situation updates in Laos
Life in Laos is getting back to normal. However, many businesses remain closed or are operating limited hours. Restaurants, cafes, supermarkets, massage parlors and spas, fresh markets, beauty salons, barbershops, shopping centers and malls, and tourism sites, are permitted to open but prevention measures and guidelines issued by the taskforce must be strictly implemented. Limited domestic flights are now operating. International borders remain closed until further notice.
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10 June 2020, 10:30 hours
Recovery Movement Control Order in Malaysia
As the number of COVID-19 positive cases declines, the Prime Minister announced that Malaysia is set to enter the Recovery MCO phase (RMCO) from 10 June to 31 August 2020.
The MCO, first imposed on Mar 18 to control the spread of COVID-19, was previously extended four times until 9th June 2020.
The Prime Minister said the recovery phase is part of the country’s exit strategy from the MCO, following a downward trend in the infection rate.
As Malaysia has successfully contained the spread of the pandemic and will now enter the recovery phase. While infections rose in immigration detention centres, the number of new daily local transmissions involving Malaysians have dropped to mostly single digits.
Under the RMCO, more relaxations will be given to citizens to conduct their daily activities while adhering to existing standard operating procedures (SOP).
There are on-going discussion on possibility of opening International borders to countries that are on “GREEN” listing or countries that has not seen any radical spike in positive COVID-19 cases.
However, there is no official announcement made regarding this matter at the time being.
For more information and update, please visit: https://www.pmo.gov.my/2020/03/movement-control-order-faq-info/
Email firstname.lastname@example.org for more information or help adjusting bookings.
23 July 2020, 10:00 hours
Procedures that need to be followed by all arriving and departing guests
Before your departure to the Maldives
On arrival in the Maldives
Departure from the Maldives
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5 August 2020, 11:00 hours
Myanmar Government extended measures to deal with the coronavirus outbreak including the restrictions on movement, a night curfew in big cities. A ban on international commercial air traffic and the temporary entry restrictions for travelers from all countries will be extended until 31 August 2020 .
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14 May 2020, 12:00 hours
Enhanced community quarantine over the entire Luzon and further guidelines
Enhanced Community Quarantine and stringent social distancing measures have been put in place over Luzon, including the National Capital Region (NCR), effective 17 March – 30 April 2020. It has been extended until 31 May as follows:
Please see this file for further details of the guidelines. The aforementioned measures shall be subject to daily monitoring and reassessment by the Inter Agency Task Force.
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6 July 2020, 09:00 hours
Reopening of tourist attractions
As Singapore continue to ease measures in Phase 2, movie theatres and hotels in Singapore are getting a reprieve as the city-state gradually reopens its economy after a lockdown.
Cinemas will be able to open their doors to movie-goers starting on July 13, limiting the maximum capacity to 50 people in each theatre hall, according to a government statement. As many as five people from the same group will be allowed to sit together, and seats will be reconfigured to provide the 1 meter (3.3 feet) distance for other guests. Mandatory wearing of mask and temperature checks will be carried out before entry.
Hotels will also be able to accept leisure visitors for staycations for now until the borders are re-open, although, most are closed till end July and August to support the government in housing SHN returnees to Singapore. Prior to re-opening, the hotels will have to receive permit from the government to ensure that all safe management measures and SG Clean certification have been completed.
For now, Theatres and Hotels will have to settle for domestic visitors until the authorities relax entry to short term overseas visitors which we hope will be soon.
Email: firstname.lastname@example.org for more information or help in adjusting bookings.
30 July 2020, 12:00 hours
Re-opening of Sri Lanka for International Travellers Postponed to September
As communicated on 13 July 2020 regarding the plans to postpone the re-opening of the airport, an official statement has now been received confirming the same.
According to a statement released by Airport Aviation Services (Lanka) Ltd. Vice President Rajeev Sooriyaarachchi, the reopening of the Bandaranaike International Airport (BIA) for all incoming passengers has been postponed to September by authorities due to the upcoming General Election and sudden spike in COVID-19 cases in certain regions of the country.
Furthermore, it has been stated that no specific date has been declared to resume operations at BIA and the Health Ministry has been vested with the powers to announce the exact time of reopening the airport for all incoming passengers.
We will keep you informed of developments if any. Do not hesitate to contact your relevant Account Manager should you have any clarification on the above.
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21 July 2020, 17:00 hours
Diethelm Travel Thailand obtains “Amazing Thailand Safety and Health Administration: SHA” certification
Diethelm Travel Thailand obtains the new Tourism Authority of Thailand’s (TAT) “Amazing Thailand Safety and Health Administration: SHA” certification.
The certification initiative recently announced by TAT is being developed in collaboration with both public sector and private partners. It aims to elevate the country’s tourism industry standards and build confidence among international and domestic tourists.
The Amazing Thailand SHA certification will cover five key areas.
Achieving certification will prepare Thai tourism operators to be ready for the return of tourism post COVID-19.
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10 May 2020, 13:30 hours
Since the start of the novel coronavirus (COVID-19) outbreak, Vietnam has closely monitored the situation and installed a series of proactive, comprehensive measures to combat the spread of the virus within the country and prepare its public health facilities.
As of 22 April 2020, Vietnam’s Ministry of Health confirmed a total of 268 cases of COVID-19 with no new cases reported in the past six days. Besides, 216 of the affected patients have recovered and discharged from hospitals and not a single death from coronavirus.
The reason why Vietnam has managed to keep patients from death’s door is down to a three-pronged government strategy. Firstly, temperature screening and testing started in February. These measures are now mandatory for everyone entering major cities and some provinces by land too, and for everyone entering a government building or hospital. The second prong of Vietnam’s approach was quarantined for suspected cases from epidemic areas or have had direct contact with returnees from epidemic areas and lockdowns whole cities and specific areas in a city. Villages of 10,000 people have been fenced off on account of single cases. Bach Mai, a famous hospital of 3,200 people in Hanoi was even locked down in late March. Businesses, both state and private, are closed down. Travelling between cities is now highly restricted. Thirdly, it was the Vietnamese government’s constant communications widely to citizens about the seriousness of the coronavirus and the launch of online management and administration centre for COVID-19 diagnosis and treatment. The government has been creative in its communications methods with the launch of online management and administration centre for COVID-19 diagnosis and treatment. The three prongs of Vietnam’s strategy are working without a doubt.
Social distancing restrictions will be eased in Hanoi and Ho Chi Minh city from 23 April 2020. With the restrictions lifted, many non-essential businesses will be allowed to resume as long as the safe distance is adhered to. However, activities like festivals, sports events involving a lot of people and operation of bars, karaoke venues, massage parlours, beauticians, flower shops and zoos are still banned. Sidewalk economic activities will also be forbidden. Schools are slated to re-open in early to mid-May. Transport businesses are also allowed to resume but with reduced capacity, about 20-30 per cent. All international commercial passenger flights will remain suspended until further notice. The two local airlines plan to begin offering more domestic routes which had been suspended since 1st April 2020. Borders are remaining closed for all nationalities until further notice. The cities will not be receiving foreign tourists for the time being. All localities still enforce regulations on wearing face masks, avoiding mass gatherings, keeping a two-meter distance in social interactions, and observing strict hygiene standards.
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Q: What is Diethelm Travel’s refund policy regarding booking changes or cancellations due to COVID-19?
A: We understand that travelling during this time is unpredictable and want to give you and your clients peace of mind when planning future journeys.
Book any Diethelm Travel product before the end of 2020 for travel through 31 March 2021 with the ability to cancel for a full refund.
Note: Some flights and select hotels/products with limited capacity may be exempt as well as travel during peak periods.
Q: Who can I contact at Diethelm Travel for more information regarding travel updates, booking changes or new developments?
A: If you’re already in contact with one of our country-specific sales representatives, please feel free to reach out to them directly.
For all other questions, general enquiries or questions about our new booking and cancellation policy, please contact firstname.lastname@example.org.
Q: What health and safety precautions are Diethelm Travel taking?
A: The safety of our guests and employees across Asia is always our number one priority. In addition to our already stringent health and safety procedures, our enhanced health & hygiene protocols can be found HERE.
Q: What should travellers do to protect themselves while travelling?
A: At this time, we recommend that travellers take general, common-sense precautions to minimise their risk. (They are smart practices any time when travelling!)
Q: Where can I find trusted information regarding COVID-19?
A: We recommend the following international organisations:
Q: Where can I find more country-specific information regarding travel restrictions, country policies or on-the-ground updates?
A: Information, policies and procedures are changing daily. It is best to regularly check countries’ official government websites and tourism board websites for the latest information. We will also be emailing relevant important information and updating this page as necessary.