Below are additional resources and FAQs regarding the novel coronavirus (COVID-19) as they specifically relate to Diethelm Travel, our destinations, clients and guests.
This page will be updated with new information and announcements as necessary.
If you have any questions or require more information, please don’t hesitate to contact us at firstname.lastname@example.org .
Access our “ Travel Traffic Light ” anytime online which is an at-a-glance listing of international border updates, visa and travel regulations, and country operations:
For summary information of temporary hotel closure across 13 countries in Asia, please click HERE or see the details below:
9 June 2020 , 10:00 hours
Travel restrictions in Bhutan
From the Tourism Council of Bhutan, the tourist ban implemented on 6 March 2020 will continue until further notice. The restriction applies to all tourists regardless of nationality.
Travelers who were planning to visit Bhutan in March must postpone their trip until later this year.
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18 December 2020 , 14:00 hours
Travel restrictions in Cambodia
The Royal Government of Cambodia has decided to impose, in addition to the recent travel measures of the Ministry of Health of Cambodia, the following temporary entry restriction into the Kingdom of Cambodia, until further notice:
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25 May 2020 , 10:00 hours
Situation updates in China
Things are beginning to open up and return to normal across the country. Many open spaces, natural sights, public cultural sites and low-risk areas nationwide have reopened. Some museums, such as the Shanghai Natural History Museum, have reopened with new virus protection procedures. Hotels and restaurants are also gradually opening up, while many provinces are planning to open schools beginning as early as the end of March.
Starting 15 March, travel agencies have been allowed to organize trips for local tourists within their province.
Any travelers entering China from COVID-19 areas need to self-quarantine at home or in designated place for 14 days.
While in public, all people must wear a face mask and access to public places requires disinfection and registration.
China has decided to temporarily close the borders for foreigners with a valid visa or residence permit from 28 March. Entry with diplomatic passports, official, honorary or C visas is still possible. Foreigners wishing to enter China for economic, scientific, technological and humanitarian purposes should still apply for visas at Chinese embassies and consulates.
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29 December 2020 , 16:00 hours
Transiting through Hong Kong
Passengers will be able to transit through Hong Kong if:
Entering Hong Kong
Mandatory COVID-19 testing
All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19 prior to clearing immigration and baggage collection
The test, which involves providing a combined nasal and throat swab sample, will be conducted by medical professionals at the Department of Health Temporary Specimen Collection Center at Midfield Concourse. Passengers will receive directions and assistance after disembarking the aircraft. All passengers will be required to wait for their test results. Visit Arrival in Hong Kong for more information https://www.cathaypacific.com/cx/en_HK/covid-19/arriving-in-hkg.html
Immigration and quarantine requirements
Only residents with the following documents will be permitted to enter Hong Kong:
Hong Kong Permanent Identity Card or Hong Kong Identity Card that:
The following passengers are exempt from the entry restrictions:
The latest compulsory quarantine requirements for all passengers can be found on the Hong Kong SAR Government’s COVID-19 website: https://www.coronavirus.gov.hk/eng/inbound-travel-faq.html#FAQ1
Additional requirements for entering Hong Kong
Passengers who have visited any destination outside China
Passengers who have been in or transited through the United Kingdom or South Africa
Additional requirements for passengers coming from ‘high risk’ countries
Passengers who are ending their journey in Hong Kong and have visited or transited through Bangladesh, Belgium, Canada (effective 25 December 2020), Ecuador, Ethiopia, France, Germany, India, Indonesia, Kazakhstan, Nepal, Pakistan, the Philippines, Romania, Russia, South Africa, Turkey, the United Kingdom, the United States or Ukraine in the 21 days prior to arriving will be required to show the following documents.
A test report issued by a laboratory or healthcare institution that contains the passenger’s name identical to that in his / her valid travel document to show that:
The test report must be written in either English or Chinese and can be presented in paper or electronic format If the test report above is not in English or Chinese or does not contain all the above mentioned information, it is acceptable to present a written confirmation, in English or Chinese, issued by the laboratory or healthcare institution that contains the following information:
This written confirmation must be presented with the test report.
For passengers traveling from the United Kingdom
The NHS (National Health Service) test report does not meet the Hong Kong entry requirements and will not be accepted
Please note that if there is a schedule change or flight cancellation, passengers are responsible for ensuring that their COVID-19 test meets the 72-hour requirement based on the new flight departure time.
Documentary proof (in English or Chinese) to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognized or approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located.
This can be in the form of a copy of ‘Certificate of Accreditation’, ‘Certificate of Compliance’, or information printed out from an official government website.
Please note that documentary proof is required even if the test report from the laboratory or healthcare institution contains an ISO accreditation reference.
A reservation confirmation at one of the designated hotels https://www.coronavirus.gov.hk/eng/designated-hotel.html (effective 21 December 2020) in Hong Kong for no less than 14 nights starting on the day of your arrival in Hong Kong.
To meet these new requirements, all passengers will be asked the following upon check-in:
Passengers who are unable to meet these requirements will not be accepted for travel.
Email firstname.lastname@example.org for more information or help adjusting bookings.
27 May 2020 , 13:00 hours
Situation updates in Laos
Life in Laos is getting back to normal. However, many businesses remain closed or are operating limited hours. Restaurants, cafes, supermarkets, massage parlors and spas, fresh markets, beauty salons, barbershops, shopping centers and malls, and tourism sites, are permitted to open but prevention measures and guidelines issued by the taskforce must be strictly implemented. Limited domestic flights are now operating. International borders remain closed until further notice.
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1 January 2021, 21:00 hours
Recovery Movement Control Order in Malaysia
On the 28th August 2020, our Prime Minister had made an announcement regarding Recovery Movement Control Order (RMCO).
Prime Minister Tan Sri Muhyiddin Yassin in a televised speech announced the extension of the RMCO which was initially supposed to end Aug 31.
The Prime Minister said based on the latest development, Malaysia has been able to successfully control the spread of Covid-19 infections, but sporadic outbreaks continued to occur.
Recovery Movement Control Order (RMCO) is now extended for another three months with the end date of 31st March 2021.
The entire country remains under a “Recovery Movement Control Order” (RMCO) through March 31, 2021. Additionally, certain states and districts with higher prevalence of COVID-19 are subject to Conditional Movement Control Orders (CMCOs) or Enhanced Movement Control Orders ( EMCOs). The Government of Malaysia announced an extension of the CMCO in effect in Kuala Lumpur and Sabah, most of Selangor, as well as some parts of Penang, Johor, Negeri Sembilan, Kelantan and Perak. The CMCO will remain in effect until January 14.
Sabah and Sarawak
Additional entry requirements apply for travel to the East Malaysian states of Sabah and Sarawak, which have local autonomy over immigration at domestic and international ports of entry. For detailed requirements on traveling to SABAH or SARAWAK please contact the local immigration authorities directly.
The following restrictions will continue to be enforced in areas subject to a CMCO:
Schools, higher education institutions, training institutes, kindergartens, public parks and recreational centers will be closed. The only exception is for childcare centers for young children, which may apply for special permission to reopen;
Mosques and other non-Muslim places of worship may operate on a limited basis subject to numerical caps;
Sports, recreational, social and cultural activities may operate on a limited basis and may be subject to numerical caps;
Entertainment centers and nightclubs will not be allowed to operate.
As of December 7, police authorization is no longer required for travel in or out of CMCO (Conditioned Movement Control Order) districts.
Police authorization is still required for travel to or from EMCO (Enhanced Movement Control Order) districts.
Please refer to Malaysian government guidance on which districts are currently subject to an EMCO.
The government is also looking at green-zone destinations, instead of just countries, as part of its consideration for a travel bubble to boost the nation’s tourism industry.
It goes by different names, such as travel bubble, travel corridors and air bridges, but essentially means the same thing – to lift the ban on border closures.
The bubble or corridors denote a safe or protected perimeter between two travel destinations, countries or states already declared green zones and ready to receive tourists, which is expected to help the tourism sector recover.
We will continue to keep you well informed on the next development.
Meanwhile, please rest assured that myself and all colleagues in Diethelm Malaysia are here to support whenever the needs arise.
For more information and update, please visit: https://www.pmo.gov.my/2020/03/movement-control-order-faq-info/
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23 July 2020 , 10:00 hours
Procedures that need to be followed by all arriving and departing guests
Before your departure to the Maldives
On arrival in the Maldives
Departure from the Maldives
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1 February 2021 , 11:00 hours
Myanmar Government extended measures to deal with the coronavirus outbreak including the restrictions on movement and a night curfew. A ban on international commercial air traffic and the temporary entry restrictions for travelers from all countries will be extended until further notice .
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23 Dec 2020 , 12:00 hours
While the Philippines is studying the possibility of reopening its borders to foreign visitors from other countries with low to medium coronavirus transmission, some top destinations in the country such as Boracay, Bohol, El Nido, Coron, Siargao, Baguio, Ilocos and others has gradually opened their doors to domestic leisure travelers with limitations and minimum health standards to be observed. While non-essential outbound travel was allowed in early part of October 2020, the recent lifting of the ban for non-essential travel allows Filipinos to plan leisure trips abroad following guidelines and procedures set by the government.
From December 1 to 31, all areas in the Philippines are still under Modified General Community Quarantine (MGCQ) except for the following places that are under General Community Quarantine (GCQ):
Areas under GCQ:
* Modified General Community Quarantine – refers to the transition phase between GCQ and the New Normal, when the following temporary measures are relaxed and become less necessary: limiting movement and transportation, the regulation of operating industries, and the presence of uniformed personnel to enforce community quarantine protocols.
** New Normal – refers to the emerging behaviors, situations, and minimum public health standards that will be institutionalized in common or routine practices and remain even after the pandemic while the disease is not totally eradicated through means such as widespread immunization. These include actions that will become second nature to the general public as well as policies such as bans on large gatherings that will continue to remain in force.
The entry of these persons shall be subject to the following conditions:
The following are allowed to travel and enter the Philippines:
Please see this file for further details of the guidelines. The aforementioned measures shall be subject to daily monitoring and reassessment by the Inter Agency Task Force.
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10 December 2020 , 09:00 hours
Further to my 12 th November update, I am pleased to advise that the Singapore has confirm the following:
Below is summary of countries which are able to enter Singapore subject to the various requirements:
Australia – Travel entry open: For Leisure & Business (unilateral)
Brunei – Travel entry open: For Leisure & Business
China- Travel entry open: For Leisure Business but limited to 6 provinces
Germany– Travel entry open: For Business
Japan- Travel entry open : For Business
Malaysia- Travel entry open: For PCA pass holders & Business
New Zealand- Travel entry open: For Leisure / Business (unilateral)
Korea- Travel entry open since 2 nd Sep: For Business
Vietnam- Travel entry open 8 th Oct: For Leisure & Business (unlilateral)
Indonesia – Travel entry open since 12 th Oct: For Business
Hong Kong- Travel entry postponed to January 2021
Taiwan- Travel entry open 18 th Dec: For Leisure & Business (unilateral)
The Singapore Government have yet to announce the country’s move to Phase 3 and current restrictions are in place.
For more detailed information please click on: https://safetravel.ica.gov.sg/
Email: firstname.lastname@example.org for more information or help in adjusting bookings.
25 January 2020, 00:25 hours
Resumption of commercial and charter flights to Sri Lanka and ‘things you need to know’ before visiting Sri Lanka
Sri Lanka reopened its airports (Bandaranaike International Airport and Mattala Rajapaksa International Airport) for international travellers from January 21, 2021.
Sri Lanka Tourism Development Authority (SLTDA) together with the Ministry of Health has laid out safety protocols and for your ease of understanding of all this information, the Tourism officials have segregated these under multiple headings under ‘things you need to know’, prior to making plans to visit Sri Lanka.
The headings containing hyperlinks will easily direct you to the documents comprising important information.
Sri Lanka received the Safe Travel Stamp from World Travel and Tourism Council, reflective of the sound protocol implemented by Sri Lanka Tourism. One such protocol was awarding the ‘Safe and Secure Certification’ for Tourism service providers, which Diethelm Travel Sri Lanka was able to obtain, after completing a thorough assessment of the safety initiatives established by us, as a responsible DMC.
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8 December 2020 , 14:00 hours
Diethelm Travel Thailand obtains ” Amazing Thailand Safety and Health Administration: SHA” certification
With our extended connections with a wide range of hotels in Thailand makes us proud to announce that we have hand-selected a list of exclusive Alternative State Quarantine (ASQ) packages to welcome you for your next best stay in Thailand.
Our newly created ASQ Package page ( asq.diethelmtravel.com ) allows you to filter hotels that is best suitable for your budget, room sizes, location and more, at your finger tips. It also provides you with travel choices after your stay ends with an extensive local destination offers such as city tours, cultural tours, or food tours. Whether stay in the city of angels like Bangkok or get a glimpse of the overlooking sunrises and sunsets in Pattaya, we offer each experience tailored to your needs resulting in an unforgettable Journey of a Lifetime.
Upon arrival to being dropped off, not only hygienic, safe, convenient and comfortable but special services have also been carefully included into our operations that we can include to enhance your experience from the minute you arrive until the completion of your journey in Thailand.
Please remember that everything we do, we do for you. Contact us at firstname.lastname@example.org for hassle-free r eservation of your best hotel and tour packages so we could see each other soon or simply and securely book & pay online at asq.diethelmtravel.com .
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19 October 2020 , 13:30 hours
Since the start of the novel coronavirus (COVID-19) outbreak, Vietnam has closely monitored the situation and installed a series of proactive, comprehensive measures to combat the spread of the virus within the country and prepare its public health facilities.
The large majority of COVID-19 patients have recovered and were released from the hospital. Vietnam has not had any new community transmission cases since 2 September 2020. The latest confirmed cases involve people who arrived in Vietnam with COVID-19 and were sent directly to quarantine and isolated for treatment.
The reason why Vietnam has managed to keep patients from death’s door is down to a three-pronged government strategy. Firstly, temperature screening and testing started in February. These measures are now mandatory for everyone entering major cities and some provinces by land too, and for everyone entering a government building or hospital. The second prong of Vietnam’s approach was quarantined for suspected cases from epidemic areas or have had direct contact with returnees from epidemic areas and lockdowns whole cities and specific areas in a city. Thirdly, it was the Vietnamese government’s constant communications widely to citizens about the seriousness of the coronavirus and the launch of online management and administration center for COVID-19 diagnosis and treatment.
The Vietnamese government continues to suspend entry into Vietnam to all foreigners. There are limited exemptions for diplomatic, official duty, and special cases, including experts, business managers and foreign investors.
Recently Vietnam has decided to summarize commercial air routes to specific airports (Guangzhou, Taiwan, Seoul, Tokyo, Phnom Penh and Vientiane), only Vietnamese nationals and individuals in the aforementioned exempted categories and their family members may enter Vietnam. Individuals in these categories will have to present a certificate of negative COVID-19 RT-PCR testing report issued within the three days prior to departure. For detailed information about flight frequency and designated quarantine sites, please see the Vietnamese government’s website here .
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Q: What is Diethelm Travel’s refund policy regarding booking changes or cancellations due to COVID-19?
A: We understand that traveling during this time is unpredictable and want to give you and your clients peace of mind when planning future journeys.
Book any Diethelm Travel product now until the end of October 2021 with the option to cancel for a full refund – no questions asked – for travel through 31 December 2021.
Note: Some flights and select hotels / products with limited capacity may be exempt as well as travel during peak periods.
Q: Who can I contact at Diethelm Travel for more information regarding travel updates, booking changes or new developments?
A: If you’re already in contact with one of our country-specific sales representatives, please feel free to reach out to them directly.
For all other questions, general inquiries or questions about our new booking and cancellation policy, please contact email@example.com .
Q: What health and safety precautions are Diethelm Travel taking?
A: The safety of our guests and employees across Asia is always our number one priority. In addition to our already stringent health and safety procedures, our enhanced health & hygiene protocols can be found HERE .
Q: What should travelers do to protect themselves while traveling?
A: At this time, we recommend that travelers take general, common-sense precautions to minimize their risk. (They are smart practices any time when traveling!)
Q: Where can I find trusted information regarding COVID-19?
A: We recommend the following international organizations:
Q: Where can I find more country-specific information regarding travel restrictions, country policies or on-the-ground updates?
A: Information, policies and procedures are changing daily. It is best to regularly check countries’ official government websites and tourism board websites for the latest information. We will also be emailing relevant important information and updating this page as necessary.