Below are additional resources and FAQs regarding the novel coronavirus (COVID-19) as they specifically relate to Diethelm Travel, our destinations, clients and guests.
This page will be updated with new information and announcements as necessary.
If you have any questions or require more information, please don’t hesitate to contact us at email@example.com .
Access our “ Travel Traffic Light ” anytime online which is an at-a-glance listing of international border updates, visa and travel regulations, and country operations:
For summary information of temporary hotel closure across 13 countries in Asia, please click HERE or see the details below:
9 June 2020 , 10:00 hours
Travel restrictions in Bhutan
From the Tourism Council of Bhutan, the tourist ban implemented on 6 March 2020 will continue until further notice. The restriction applies to all tourists regardless of nationality.
Travelers who were planning to visit Bhutan in March must postpone their trip until later this year.
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18 December 2020 , 14:00 hours
Travel restrictions in Cambodia
The Royal Government of Cambodia has decided to impose, in addition to the recent travel measures of the Ministry of Health of Cambodia, the following temporary entry restriction into the Kingdom of Cambodia, until further notice:
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25 May 2020 , 10:00 hours
Situation updates in China
Things are beginning to open up and return to normal across the country. Many open spaces, natural sights, public cultural sites and low-risk areas nationwide have reopened. Some museums, such as the Shanghai Natural History Museum, have reopened with new virus protection procedures. Hotels and restaurants are also gradually opening up, while many provinces are planning to open schools beginning as early as the end of March.
Starting 15 March, travel agencies have been allowed to organize trips for local tourists within their province.
Any travelers entering China from COVID-19 areas need to self-quarantine at home or in designated place for 14 days.
While in public, all people must wear a face mask and access to public places requires disinfection and registration.
China has decided to temporarily close the borders for foreigners with a valid visa or residence permit from 28 March. Entry with diplomatic passports, official, honorary or C visas is still possible. Foreigners wishing to enter China for economic, scientific, technological and humanitarian purposes should still apply for visas at Chinese embassies and consulates.
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29 December 2020 , 16:00 hours
Transiting through Hong Kong
Passengers will be able to transit through Hong Kong if:
Entering Hong Kong
Mandatory COVID-19 testing
All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19 prior to clearing immigration and baggage collection
The test, which involves providing a combined nasal and throat swab sample, will be conducted by medical professionals at the Department of Health Temporary Specimen Collection Center at Midfield Concourse. Passengers will receive directions and assistance after disembarking the aircraft. All passengers will be required to wait for their test results. Visit Arrival in Hong Kong for more information https://www.cathaypacific.com/cx/en_HK/covid-19/arriving-in-hkg.html
Immigration and quarantine requirements
Only residents with the following documents will be permitted to enter Hong Kong:
Hong Kong Permanent Identity Card or Hong Kong Identity Card that:
The following passengers are exempt from the entry restrictions:
The latest compulsory quarantine requirements for all passengers can be found on the Hong Kong SAR Government’s COVID-19 website: https://www.coronavirus.gov.hk/eng/inbound-travel-faq.html#FAQ1
Additional requirements for entering Hong Kong
Passengers who have visited any destination outside China
Passengers who have been in or transited through the United Kingdom or South Africa
Additional requirements for passengers coming from ‘high risk’ countries
Passengers who are ending their journey in Hong Kong and have visited or transited through Bangladesh, Belgium, Canada (effective 25 December 2020), Ecuador, Ethiopia, France, Germany, India, Indonesia, Kazakhstan, Nepal, Pakistan, the Philippines, Romania, Russia, South Africa, Turkey, the United Kingdom, the United States or Ukraine in the 21 days prior to arriving will be required to show the following documents.
A test report issued by a laboratory or healthcare institution that contains the passenger’s name identical to that in his / her valid travel document to show that:
The test report must be written in either English or Chinese and can be presented in paper or electronic format If the test report above is not in English or Chinese or does not contain all the above mentioned information, it is acceptable to present a written confirmation, in English or Chinese, issued by the laboratory or healthcare institution that contains the following information:
This written confirmation must be presented with the test report.
For passengers traveling from the United Kingdom
The NHS (National Health Service) test report does not meet the Hong Kong entry requirements and will not be accepted
Please note that if there is a schedule change or flight cancellation, passengers are responsible for ensuring that their COVID-19 test meets the 72-hour requirement based on the new flight departure time.
Documentary proof (in English or Chinese) to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognized or approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located.
This can be in the form of a copy of ‘Certificate of Accreditation’, ‘Certificate of Compliance’, or information printed out from an official government website.
Please note that documentary proof is required even if the test report from the laboratory or healthcare institution contains an ISO accreditation reference.
A reservation confirmation at one of the designated hotels https://www.coronavirus.gov.hk/eng/designated-hotel.html (effective 21 December 2020) in Hong Kong for no less than 14 nights starting on the day of your arrival in Hong Kong.
To meet these new requirements, all passengers will be asked the following upon check-in:
Passengers who are unable to meet these requirements will not be accepted for travel.
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27 May 2020 , 13:00 hours
Situation updates in Laos
Life in Laos is getting back to normal. However, many businesses remain closed or are operating limited hours. Restaurants, cafes, supermarkets, massage parlors and spas, fresh markets, beauty salons, barbershops, shopping centers and malls, and tourism sites, are permitted to open but prevention measures and guidelines issued by the taskforce must be strictly implemented. Limited domestic flights are now operating. International borders remain closed until further notice.
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1 January 2021, 21:00 hours
Recovery Movement Control Order in Malaysia
On the 28th August 2020, our Prime Minister had made an announcement regarding Recovery Movement Control Order (RMCO).
Prime Minister Tan Sri Muhyiddin Yassin in a televised speech announced the extension of the RMCO which was initially supposed to end Aug 31.
The Prime Minister said based on the latest development, Malaysia has been able to successfully control the spread of Covid-19 infections, but sporadic outbreaks continued to occur.
Recovery Movement Control Order (RMCO) is now extended for another three months with the end date of 31st March 2021.
The entire country remains under a “Recovery Movement Control Order” (RMCO) through March 31, 2021. Additionally, certain states and districts with higher prevalence of COVID-19 are subject to Conditional Movement Control Orders (CMCOs) or Enhanced Movement Control Orders ( EMCOs). The Government of Malaysia announced an extension of the CMCO in effect in Kuala Lumpur and Sabah, most of Selangor, as well as some parts of Penang, Johor, Negeri Sembilan, Kelantan and Perak. The CMCO will remain in effect until January 14.
Sabah and Sarawak
Additional entry requirements apply for travel to the East Malaysian states of Sabah and Sarawak, which have local autonomy over immigration at domestic and international ports of entry. For detailed requirements on traveling to SABAH or SARAWAK please contact the local immigration authorities directly.
The following restrictions will continue to be enforced in areas subject to a CMCO:
Schools, higher education institutions, training institutes, kindergartens, public parks and recreational centers will be closed. The only exception is for childcare centers for young children, which may apply for special permission to reopen;
Mosques and other non-Muslim places of worship may operate on a limited basis subject to numerical caps;
Sports, recreational, social and cultural activities may operate on a limited basis and may be subject to numerical caps;
Entertainment centers and nightclubs will not be allowed to operate.
As of December 7, police authorization is no longer required for travel in or out of CMCO (Conditioned Movement Control Order) districts.
Police authorization is still required for travel to or from EMCO (Enhanced Movement Control Order) districts.
Please refer to Malaysian government guidance on which districts are currently subject to an EMCO.
The government is also looking at green-zone destinations, instead of just countries, as part of its consideration for a travel bubble to boost the nation’s tourism industry.
It goes by different names, such as travel bubble, travel corridors and air bridges, but essentially means the same thing – to lift the ban on border closures.
The bubble or corridors denote a safe or protected perimeter between two travel destinations, countries or states already declared green zones and ready to receive tourists, which is expected to help the tourism sector recover.
We will continue to keep you well informed on the next development.
Meanwhile, please rest assured that myself and all colleagues in Diethelm Malaysia are here to support whenever the needs arise.
For more information and update, please visit: https://www.pmo.gov.my/2020/03/movement-control-order-faq-info/
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19 April 2021 , 10:00 hours
A Further Ease of Travel Restriction
We are happy to let you know that the Maldives continues to have a positive approach in handling worldly crises and has announced further ease in the arrival restrictions for tourists.
Please be informed that as of 20 April, all travellers to Maldives (including tourists) who have completed their two doses of Covid-19 vaccination (recognized by WHO) 2 weeks prior to travel are now exempted from the pre-arrival Negative PCR requirement and do not require to undergo or observe the travel quarantine on arrival to the Maldives.
Complete detail of the circular is attached and we would advise that it is reviewed and if you or your service teams have any questions please let us know.
An Updated Resort Development Report
Please find an updated resort development report that indicates approximate dates of new openings and changes in what was reported previously. We now understand that Grand Melia has withdrawn from the resort project it had planned, similarly, Hurasveli too has temporarily suspended construction. You may find the complete details in the attached report please review and let me know if you have any questions.
Finally attached you will find the arrival figures up to 21 March, while another report that reflects the arrivals up to 17 April. Please review and let me know if you have any questions.
Additionally, I would like to inform you that the Maldives tourism board has taken the bold step to revise the tourism target increasing it to 1.5 Million tourists for 2021. It is felt that once the four key source markets open up (China, UK, Italy & Germany) the destination shall surpass the increased target.
The destination continues to run with a healthy influx of tourists and we are all thankful for your support.
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1 February 2021 , 11:00 hours
Myanmar Government extended measures to deal with the coronavirus outbreak including the restrictions on movement and a night curfew. A ban on international commercial air traffic and the temporary entry restrictions for travelers from all countries will be extended until further notice .
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23 Dec 2020 , 12:00 hours
While the Philippines is studying the possibility of reopening its borders to foreign visitors from other countries with low to medium coronavirus transmission, some top destinations in the country such as Boracay, Bohol, El Nido, Coron, Siargao, Baguio, Ilocos and others has gradually opened their doors to domestic leisure travelers with limitations and minimum health standards to be observed. While non-essential outbound travel was allowed in early part of October 2020, the recent lifting of the ban for non-essential travel allows Filipinos to plan leisure trips abroad following guidelines and procedures set by the government.
From December 1 to 31, all areas in the Philippines are still under Modified General Community Quarantine (MGCQ) except for the following places that are under General Community Quarantine (GCQ):
Areas under GCQ:
* Modified General Community Quarantine – refers to the transition phase between GCQ and the New Normal, when the following temporary measures are relaxed and become less necessary: limiting movement and transportation, the regulation of operating industries, and the presence of uniformed personnel to enforce community quarantine protocols.
** New Normal – refers to the emerging behaviors, situations, and minimum public health standards that will be institutionalized in common or routine practices and remain even after the pandemic while the disease is not totally eradicated through means such as widespread immunization. These include actions that will become second nature to the general public as well as policies such as bans on large gatherings that will continue to remain in force.
The entry of these persons shall be subject to the following conditions:
The following are allowed to travel and enter the Philippines:
Please see this file for further details of the guidelines. The aforementioned measures shall be subject to daily monitoring and reassessment by the Inter Agency Task Force.
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20 April 2021 , 09:00 hours
Further to my 8th March update, the Singapore Government is facilitating more set-ups to enable travel to Singapore for business travellers and also to ease the anxiety of travel to all visitors as we prepare for the imminent reopening of international borders.
Connect@Changi – more detailed information for business travellers who wants to have a in-person meeting. This is designed for Singapore and international travellers to conduct business meetings and engagements. At Connect@Changi, they have an All-in-one business stay package;
The experience begins from a seamless arrival once you touch down at Changi Airport to your stay with Connect@Changi using the App to make the booking with a one-stop e-concierge.
Safe Travel Concierge– Singapore wants to ease the anxiety of air travel, with the launch of an online Safe Travel Concierge (STC) by Changi Airport Group to all visitors. The STC roll-out follows a successful trial during the Singapore’s first hybrid trade show, TravelRevive, back in November.
For inbound global business visitors, this means being able to plan air travel into Singapore including booking an on-arrival Covid-19 Polymerase Chain Reaction (PCR) test, while also crosschecking all other pre-travel requirements for a safe and smooth entry into Singapore.
The steps are simple.
Changi Airport’s STC is the latest in a string of digital health passports that have been launched in recent months including the International Air Transport Association (IATA) Travel Pass specifically targeting travellers in and out of Singapore.
In fact, from 1 May onwards, the IATA Travel Pass will also be accepted at Changi Airport, allowing travellers to store pre-flight Covid-19 test results, and present the digital pass at Singapore’s immigration checkpoint. We hope that the joint efforts will make IATA’s partnership with the government of Singapore a model for others to follow. More than 20 airlines have announced trials of the IATA Travel Pass. Travellers to Singapore intending to use the pass are advised to check with the airline they are travelling with for eligibility to use the IATA Travel Pass.
As digital health certificates may soon be the new necessity in air travel, the Civil Aviation Authority of Singapore (CAAS) has also indicated plans to explore “other solutions that can provide similarly secure and verifiable means of sharing health certificates for safe international travel.
For more information on travel to Singapore, please visit this website: https://safetravel.ica.gov.sg/
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Until my next update, please take care and stay safe and I look forward to a good year of recovery ahead with you !
16 April 2021, 19:45 hours
Revised Travel Entry Measures and ‘things you need to know’ before visiting Sri Lanka
Sri Lanka reopened its airports (Bandaranaike International Airport and Mattala Rajapaksa International Airport) for international travelers from January 21, 2021.
Please note below the revised protocol regarding travel to Sri Lanka, issued by the Health Ministry on 06 April 2021.
Prior to boarding travellers are required to:
1. Have a negative PCR test done 96 hours before boarding the flight.
2. A Hotel booking in a Safe & Secure Level 1 hotel/s for the duration of stay (24-48 hours for vaccinated and 14 days for not vaccinated. Allowed to move within Level 1 hotels and use all facilities of the hotel.
3. Pre-paid for COVID Insurance of USD 12 when making the Hotel Booking.
4. Pre-paid PCR tests when making hotel bookings (40 USD per test): If vaccinated: 1 PCR test on arrival, If not vaccinated: 2 PCR tests on arrival and exit PCR.
• Children below 2 years are exempted from PCR testing.
• Children between 2-12 years,
~Vaccinated route – undergo only on-arrival PCR
~ Not-vaccinated route – undergo only exit PCR
5. Airport transfers should be arranged by Certified Safe & Secure travel agent or another certified secondary party.
Protocol for Vaccinated Travellers
•Travellers who have completed the recommended doses of COVID-19 vaccination and arriving after two weeks of
completion of vaccination will be considered ‘vaccinated’.
• Any vaccination accepted by the country of origin is acceptable under the vaccinated route.
• Children below 12 years are permitted to accompany their parents/guardians who are fully vaccinated.
¢ Children 2 years and above are required to do one PCR test (On arrival)
¢ Children below 2 years are exempted from PCR tests. However, if the parents/guardians develop symptoms or result in positive PCR test reports, children will undergo PCR tests.
At the airport produce the following;
a. Negative COVID-19 PCR report (in English) taken 96 hours before the flight.
b. Original copy of the vaccination certificate (in English).
c. Completed Health Declaration Form.
Stay at a Certified Safe & Secure Level 1 hotel until the on-arrival PCR test is performed (for 24-48 hours). Travellers are permitted to use all the facilities of the Certified Safe & Secure Level 1 hotels.
On receipt of a negative PCR test report, travellers are permitted to leave the bio-bubble. The respective Level 1 hotel doctor will issue a discharge document upon verifying the status of vaccination and PCR test results.
Protocol for Travellers who are not vaccinated
• Travellers who have not completed the COVID 19 vaccination or arrive in Sri Lanka less than two weeks of vaccination or accompany children above 12 years who are not vaccinated are considered Not-Vaccinated.
• Under this route children below 12 years are exempted from on-arrival PCR testing. However, children between 2 to 12 years will undergo an ‘Exit PCR’ testing.
• Children below 2 years are exempted from PCR testing. However, if the parents/guardians develop symptoms or result in positive PCR test reports children will undergo PCR tests.
At the airport produce the following;
a. Negative COVID-19 PCR report (in English) taken 96 hours before the flight.
b. Completed Health Declaration Form.
Stay at a Certified Safe & Secure Level 1 hotel/s for up to the first 14 days of the visit and undergo an on-arrival PCR test. Travellers are allowed to stay at any number of Certified Safe & Secure Level 1 hotels and are permitted to use all facilities of the hotel. Travellers are also allowed to visit approved tourist sites in a bio bubble.
Perform the second PCR;
a. If the stay is more than 14 days – perform PCR on 11-14th day of arrival. Upon negative results for both PCRs, travellers are allowed to leave the bio-bubble and the respective Level 1 hotel doctor will issue a discharge document upon verifying the PCR test results.
b. If the stay is between 5-14 days – perform the PCR depending on the date of departure (i.e. 24-48 hours before departure).
c. If the stay is less than 5 days – no exit PCR required.
These guidelines will be reviewed by the relevant authorities depending on the COVID-19 status in the country and global situation, wherein such an event we will keep you updated no sooner the verified news is received.
Sri Lanka Tourism Development Authority (SLTDA) together with the Ministry of Health has laid out safety protocols and for your ease of understanding of all this information, the Tourism officials have segregated these under multiple headings under ‘things you need to know’, prior to making plans to visit Sri Lanka.
The headings containing hyperlinks will easily direct you to the documents comprising important information (note: this information gets updated frequently).
Sri Lanka received the Safe Travel Stamp from World Travel and Tourism Council, reflective of the sound protocol implemented by Sri Lanka Tourism. One such protocol was awarding the ‘Safe and Secure Certification’ for Tourism service providers, which Diethelm Travel Sri Lanka was able to obtain, after completing a thorough assessment of the safety initiatives established by us, as a responsible DMC.
Email firstname.lastname@example.org for more information or help adjusting bookings.
8 December 2020 , 14:00 hours
Diethelm Travel Thailand obtains ” Amazing Thailand Safety and Health Administration: SHA” certification
With our extended connections with a wide range of hotels in Thailand makes us proud to announce that we have hand-selected a list of exclusive Alternative State Quarantine (ASQ) packages to welcome you for your next best stay in Thailand.
Our newly created ASQ Package page ( asq.diethelmtravel.com ) allows you to filter hotels that is best suitable for your budget, room sizes, location and more, at your finger tips. It also provides you with travel choices after your stay ends with an extensive local destination offers such as city tours, cultural tours, or food tours. Whether stay in the city of angels like Bangkok or get a glimpse of the overlooking sunrises and sunsets in Pattaya, we offer each experience tailored to your needs resulting in an unforgettable Journey of a Lifetime.
Upon arrival to being dropped off, not only hygienic, safe, convenient and comfortable but special services have also been carefully included into our operations that we can include to enhance your experience from the minute you arrive until the completion of your journey in Thailand.
Please remember that everything we do, we do for you. Contact us at email@example.com for hassle-free r eservation of your best hotel and tour packages so we could see each other soon or simply and securely book & pay online at asq.diethelmtravel.com .
Email firstname.lastname@example.org for more information or help adjusting bookings.
19 October 2020 , 13:30 hours
Since the start of the novel coronavirus (COVID-19) outbreak, Vietnam has closely monitored the situation and installed a series of proactive, comprehensive measures to combat the spread of the virus within the country and prepare its public health facilities.
The large majority of COVID-19 patients have recovered and were released from the hospital. Vietnam has not had any new community transmission cases since 2 September 2020. The latest confirmed cases involve people who arrived in Vietnam with COVID-19 and were sent directly to quarantine and isolated for treatment.
The reason why Vietnam has managed to keep patients from death’s door is down to a three-pronged government strategy. Firstly, temperature screening and testing started in February. These measures are now mandatory for everyone entering major cities and some provinces by land too, and for everyone entering a government building or hospital. The second prong of Vietnam’s approach was quarantined for suspected cases from epidemic areas or have had direct contact with returnees from epidemic areas and lockdowns whole cities and specific areas in a city. Thirdly, it was the Vietnamese government’s constant communications widely to citizens about the seriousness of the coronavirus and the launch of online management and administration center for COVID-19 diagnosis and treatment.
The Vietnamese government continues to suspend entry into Vietnam to all foreigners. There are limited exemptions for diplomatic, official duty, and special cases, including experts, business managers and foreign investors.
Recently Vietnam has decided to summarize commercial air routes to specific airports (Guangzhou, Taiwan, Seoul, Tokyo, Phnom Penh and Vientiane), only Vietnamese nationals and individuals in the aforementioned exempted categories and their family members may enter Vietnam. Individuals in these categories will have to present a certificate of negative COVID-19 RT-PCR testing report issued within the three days prior to departure. For detailed information about flight frequency and designated quarantine sites, please see the Vietnamese government’s website here .
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Q: What is Diethelm Travel’s refund policy regarding booking changes or cancellations due to COVID-19?
A: We understand that traveling during this time is unpredictable and want to give you and your clients peace of mind when planning future journeys.
Book any Diethelm Travel product now until the end of October 2021 with the option to cancel for a full refund – no questions asked – for travel through 31 December 2021.
Note: Some flights and select hotels / products with limited capacity may be exempt as well as travel during peak periods.
Q: Who can I contact at Diethelm Travel for more information regarding travel updates, booking changes or new developments?
A: If you’re already in contact with one of our country-specific sales representatives, please feel free to reach out to them directly.
For all other questions, general inquiries or questions about our new booking and cancellation policy, please contact firstname.lastname@example.org .
Q: What health and safety precautions are Diethelm Travel taking?
A: The safety of our guests and employees across Asia is always our number one priority. In addition to our already stringent health and safety procedures, our enhanced health & hygiene protocols can be found HERE .
Q: What should travelers do to protect themselves while traveling?
A: At this time, we recommend that travelers take general, common-sense precautions to minimize their risk. (They are smart practices any time when traveling!)
Q: Where can I find trusted information regarding COVID-19?
A: We recommend the following international organizations:
Q: Where can I find more country-specific information regarding travel restrictions, country policies or on-the-ground updates?
A: Information, policies and procedures are changing daily. It is best to regularly check countries’ official government websites and tourism board websites for the latest information. We will also be emailing relevant important information and updating this page as necessary.