ReservationsAll services should be booked through our Hanoi Office.
Diethelm Travel Vietnam
Suite 1701, HCO Building
44B Ly Thuong Kiet Street
Hanoi, Vietnam
Tel: (84) 4 3934 4844
Fax: (84) 4 3934 4850
Email: info@vn.diethelmtravel.com
Skype: dtvietnamwide
www: diethelmtravel.com
CONFIRMATIONSAll reservation requests are normally confirmed by returning fax or e-mail. In case immediate confirmation cannot be made, information of the booking status will be advised.
Sightseeing excursions are accompanied by local English speaking guides. German, French, Spanish or other language speaking guides are available on request in some locations. A language escort for the entire tour can be requested for a supplementary cost.
Accommodation is in shared twin-bedded rooms, with a supplementary charge for single occupancy.
RATESAll rates are quoted net (incl. Service Tax) in U.S. Dollars at current rates of exchange to the local currency. Taxes such as service tax, airport departure taxes, as well as rates of exchange are subject to change and rates will have to be adjusted accordingly. COMPULSORY GALA DINNERS on Christmas Day, New Year's Eve, Tet and other festivalsPlease be aware that most hotels organize special gala dinners which are compulsory for all guests on Christmas Day, New Year's Eve as well as during other festive occasions. These dinners must be paid for - they are a compulsory charge, regardless of whether the client wants the dinner or not. Any clients staying at the hotel during these specific days will automatically be charged, no refund will be given. If the hotel announces its rates for the compulsory dinners at a later time, the clients have to pay for the compulsory dinner(s) directly to the hotel on the spot. Prices for compulsory gala dinners are listed in separate columns. Our rates for compulsory gala dinners are net and no further discounts apply. PROGRAMME CHANGESAll Diethelm Travel tour itineraries are pre-arranged and, in the case of the standard group tour plan, no programme changes or modifications can be made. Diethelm Travel reserves the right to re-arrange the order of any tour itinerary, to cancel or substitute elements of any tour plan, without notice, when local conditions require such changes. POLICY ON CHILDREN (from 2 to 11 years of age)Excursions
For most day-excursions, we grant a special child rate. Discounted rates are applicable for 1 child (from 2 – 11 years of age) accompanied by 2 full-paying passengers (in other words, for every 2 full-paying participants 1 child is entitled to the special child rate). Child rates, where applicable, are shown in a separate column for each tour in our excursion price list.
Transfers
Children less than 2 years of age are free of charge. Children between the ages of 02 - 11 years receive a 50% discount on private transfers (1 child for every 2 full paying persons). Discounts are calculated from the number of full paying passengers. No discounts for children on seat-in-coach (SIC) transfers.
Package Tours
A special child rate (from 2 – 11 years of age) is granted on most package tours provided that the child shares the room with 2 full-paying participants. On tours operated by Diethelm Travel, an extra bed or mattress will be provided for maximum 1 child per room. On tours operated by other suppliers or on cruises, the child rate only applies if a child shares existing bedding with adults. Child rates where applicable, are shown in a separate column for each tour in our package tour price list. DEPOSITDeposits are required in order to guarantee services. You will be given the exact amount and time when the deposit must reach our accounts. Diethelm Travel will only make deposits to suppliers once received from your end. PAYMENTFull prepayment must be received at least 1 month before commencement of services, with all bank transfer charges / fees to be paid by client.
Account Name: Diethelm Travel (Vietnam) Co., LTD.
Bank Name: At Joint-stock Commercial Bank for Foreign Trade of Vietnam The VietComBank-Operation Centre)
Bank Address: 31-33 Ngo Quyen, Hoan Kiem, Hanoi , Vietnam
Account Nr.: 001 137 021 723 3
Swift Code: BFTVVNVX
CANCELLATIONSFIT (Individuals)
Cancellation charges are calculated from the day the written notification is received by the company or agent as a percentage of the net total tour price, as shown plus any surcharges (eg. Ticketed air sectors, other penalties imposed by suppliers such as hotels):
• 60 - 45 days prior to arrival = 30% of tour price
• 45 - 30 days prior to arrival = 50% of tour price
• 29 - 15 days prior to arrival = 60% of tour price
• 14 – 8 days prior to arrival = 80% of tour price
• 7 – 0 days prior to arrival = 100% of tour price
Refunds will not be given for unused or cancelled services after the tour arrangements have commenced.
Hotel only
• Low season (April to October)
Up to 30 days = no charge
25 - 15 days = 60% charge
14 – 0 days = 100% of stay charge
• High season (November to March)
Up to 55 days = no charge
54 - 46 days = 60% charge
45 – 0 days = 100% of stay charge
Certain Hotels have tougher conditions which will be advised separately.
GIT (Groups)• Cancellation of tours due to minimum number of participants will be advised 6 weeks before departure of the tour; in which case we will offer an alternative tour of a similar standard or a full refund.
• Cancellation condition for GIT booking will be offered separately case by case.
FIT and GITRefunds will not be given for unused or cancelled services after the tour arrangements have commenced. LIABILITYCertain parts of the tours offered are provided by the concerned airlines, hotels, transport operators and local tourist offices operating independently. Diethelm Travel is, therefore, not responsible for any loss, injury or damage caused thereby to the tourists including those occurring outside of the normal touring programmes. Additional expenses incurred due to delay, accident, natural disaster, political actions and unrest shall be borne by the tourists. Programmes, prices, services, and conditions are based on those valid at the time of printing hereof and are consequently subject to change without advance notice before or during the tour. Participation in the tour implies the tourists' acceptance of the above conditions. IMPORTANT NOTICE• Please note that travelling during the Vietnamese New Year (TET) is not advisable as the entire country joins into a long break of celebrations. Most activities come to a standstill.
• Most Museums are closed on Mondays and partly on Fridays and some public holidays.
• Please note that the Ho Chi Minh Mausoleum in Hanoi is closed every Monday and Friday and during the entire months of October and November.
• We further would like to advise that, because of frequent flight changes, delays, cancellations by the various domestic airlines and trains we cannot fully guarantee that the proposed itinerary can be carried out as planned. Based on our experience, changes of departure times and/or cancellations can occur at very short notice even after confirmations of a flight have been received. The same applies for train travel: schedule changes occur frequently; often without prior notification.
• In case of schedule changes or flight cancellation we always try everything human possible to arrange an alternate programme within the framework of the original quoted costs. However we reserve the right to charge any cost exceeding the original budget to the tour operator/travel agent or to the participant of a tour after consultation with the agent.
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