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GENERAL BOOKING TERMS AND CONDITIONS
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RESERVATIONS

All tours and services can be booked directly with our office in Myanmar: Diethelm Travel Ltd., Myanmar Dusit Inya Lake Resort 37 Kaba Aye Pagoda Road Mayangone Township Yangon Union of Myanmar Tel: (95 1) 652 898, 652 905, 652 906 Fax: (95 1) 652 907 E-mail: leisure@diethelm.com.mm Internet Homepage: www.diethelmtravel.com Our office in Bangkok will also be pleased to assist with information and reservations for all our Myanmar products: Diethelm Travel (Thailand) Ltd. 140/1 Wireless Road Kian Gwan Building 2 Bangkok 10330 Thailand Tel: (662) 660 7000, Fax: (662) 660 7020-1 E-mail: info@diethelmtravel.com Internet Homepage: www.diethelmtravel.com

PAYMENT

Full prepayment by bank remittance, bank draft or wire transfer is required 4 weeks prior to commencement of services. We reserve the right to request a deposit payment at the time of booking. Our bank details are as follows: Beneficiary: Diethelm Travel (Thailand) Ltd. Account Number: 00-27828-2119-002 (USD Account) Bank: CALYON Corporate and Investment Bank Bangkok Branch 152 Wireless Road Bangkok 10330 Thailand Phone: 662 624 8000 Telex: 81156 INDOSU TH 82466 INDOSU TH Swift Code: BSUITHBK When filling in the beneficiary in your bank remittance order, please mention "Diethelm Travel Ltd." and kindly do not mention Myanmar and/or Burma nor any address in Myanmar at all in the bank remittance form. Please bear in mind that bank transfers are often slow. Diethelm Travel Ltd., will only guarantee its services if full prepayment has been received 4 weeks prior to clients' arrival in Myanmar. With regard to bank charges/fees, Diethelm Travel shall absorb charges levied by our bank in Bangkok, whereas bank charges/fees levied by the sender's bank must be borne by the debtor.

RATES, VALIDITY AND INCLUSIONS

Rates in this tariff are quoted net to travel agents in U.S. Dollars at current rate of exchange and are subject to change without prior notice. Included in quoted prices are domestic airfares, transfers, accommodation, meals and services as shown in each tour itinerary. Not included in the tour prices are optional tours, visa charges and airport taxes (unless stated in the itinerary) and expenses of personal nature. Rates are valid as per the indicated duration. Local English-speaking guides accompany tourists on all land tours. Availability of German, French, Italian, Spanish as well as Japanese, Thai and Mandarin speaking guides is subject to confirmation at time of booking. Accommodation is based on shared twin-bed rooms, with a supplementary charge for single occupancy.

CHILD POLICY

Children between 2 and 12 years of age are granted a 25% discount on transfers, excursions and package tours providing that rooms are shared with two (2) adults without an extra-bed (or 15% discount if they require an extra bed). These discounts are granted for one child per room only. Children requiring their own rooms are charged as adults but get a 30% discount on applicable domestic airfares.

HANDLING/ADMINISTRATION FEES

If hotel reservations or air tickets only are required, a handling/administration fee of US$ 35 per booking applies. This fee is waived if file value exceeds US$ 250.

CANCELLATION POLICY

Cancellation charges according to the case incurred apply. Strict cancellation and deposit policies apply for bookings of river cruises, beach hotels and hotels at Inle Lake.

PROGRAM CHANGES

Diethelm Travel reserves the right to rearrange, substitute or cancel tour elements without prior notice should prevailing circumstances at the time of travel dictate such adjustments. All itineraries are subject to change depending on domestic flight availability.

LIABILITY

Diethelm Travel acts solely as an intermediary between the passenger, his travel agent or tour operator, and local airlines, hotels, restaurants, boat companies and ground transportation companies. Diethelm Travel is therefore not responsible for any loss, injury or damage sustained by the traveler including those occurring outside the tour programs. While every effort is undertaken to provide tour arrangements exactly as per itineraries, additional expenses incurred due to delays, accidents, natural disasters, political actions and unrest, must be borne by the traveler. Diethelm Travel strongly suggests that passengers take out adequate private insurance to cover eventualities such as cancellation costs, medical expenses including repatriation in the event of an accident or illness, loss or damage to luggage before any trip to Myanmar. Diethelm Travel also reserves the right to provide alternative accommodation or switch around programs if, due to reasons beyond its control, hotels, flights or any other services as mentioned in the program cannot be confirmed. However, Diethelm Travel will endeavor to find the best possible alternatives in order to maintain the level of quality of arrangements as originally confirmed. Programs, prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour. Participation in our tours implies the client's agreement to the above conditions.

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