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Terms & Conditions

RESERVATIONS
All tours and services can be booked directly with our office in Phnom Penh:
Diethelm Travel (Cambodia) Ltd.
No 65, Street 240, PO Box 99
Phnom Penh
Kingdom of Cambodia
Tel: (855-23) 219 151
Mob: (855-12) 908 833
Fax: (855-23) 219 150
E-mail: DT_Cambodia@kh.diethelmtravel.com
Our Bangkok office will also be pleased to assist with information or reservations for all Cambodia tours:
Diethelm Travel (Thailand) Ltd.
140/1 Wireless Road
Kian Gwan Building II
Bangkok 10330
Thailand
Tel: (66-2) 660 7000
Fax: (66-2) 660 7020-1
e-mail: info@diethelmtravel.com
Internet homepages: www.diethelmtravel.com
RATES / VALIDITY / INCLUSIONS
All rates are quoted net to Travel Agents in U.S. Dollars at current rates of exchange and are subject to change without prior notice. All rates are valid until October 31, 2011.
All Diethelm Travel tours include:
- airfare in economy class between Phnom Penh and Siem Reap according to the itinerary;
- domestic airport taxes;
- hotel accommodation;
- meals as specified the program (B=Breakfast, L=Lunch, D=Dinner);
- all sightseeing as detailed in the programs including entrance fees, air-conditioned cars/vans/coasters and the services of English speaking local guides. Other guides are subject to availability at the time of booking and may be subject to supplements.
All listed prices exclude:
- Personal expenses such as drinks, laundry, souvenirs
- International airfares and international airport tax
- Visa fees
Note: Maximum bus capacity in Siem Reap, Angkor Wat: 25 persons.
CHILD POLICY
Transfers:
Children less than 2 years of age are free of charge. Children between 2 to 12 years old receive a 30% discount on private transfers. Child discounts will be calculated from the number of full paying passengers. Thus, children are not included when counting the number of people in a party or group. However, you can include the children and opt for a more favorable group rate instead of using the child discount. A maximum of 4 children are illegible for a discount per party or group.
Excursions:
Children less than 2 years of age are free of charge. Children between 2 to 12 years old receive a 30% discount on private excursions. Child discounts will be calculated from the number of full paying passengers. Thus, children are not included when counting the number of people in a party or group. However, you can include the children and opt for a more favorable group rate instead of using the child discount. A maximum of 4 children are illegible for a discount per party or group.
Packages:
For children between 2 to 12 years old, the following price policy applies. Child in extra bed: 15% discount on total package; Child no bed : 30% discount on total package; Child in twin: 10% discount on total package
Child discounts will be calculated from the number of full paying passengers. Thus, children are not included when counting the number of people in a party or group. However, you can include the children and opt for a more favorable group rate instead of using the child discount. A maximum of 4 children are illegible for a discount per party or group.
For children less than 2 years old, the following policy applies: No extra bed, no meals, no entrance. All services free, except air ticket (90% discount on adult fare)
PAYMENT
Full prepayment by bank remittance or bank draft must be received at least three weeks before commencement of services.
We have two banks, one in Phnom Penh and one in Bangkok.
CAMBODIA:
Our bank in Phnom Penh is the Cambodian Public Bank.
In order to send money there, have your bank adhere to the following instructions:
Beneficiary: Diethelm Travel (Cambodia) Ltd.
Address of Beneficiary: No. 65, Street 240, P.O. Box 99, Phnom Penh, Cambodia
A/C: 010-02-10-01457-1
With: Cambodian Public Bank Limited (Campu Bank)
Address of Bank: Villa no. 23, Street 114 (Vithei Kramounsar), Phnom Penh, Cambodia
Swift Code: CPBLKHPP
Through Intermediary Bank
Intermediary Bank: Deutsche Bank Trust Company Americas
A/C (of Campu Bank) 04422382
Routing no. 021001033
60 Wall Street, New York 10005-2858, USA
Swift Code: BKTRUS33
THAILAND:
Our bank in Bangkok is the Credit Agricole Corporate & Investment Bank.
In order to send money there, have your bank adhere to the following instructions:
Beneficiary: Diethelm Travel (Cambodia) Ltd.
Address of No. 65, Street 240, P.O. Box 99, Phnom Penh, Cambodia
A/C: 02-027231-118-02-0 USD
With Bank: Credit Agricole Corporate & Investment Bank
Swift Address: BSUITHBK
Bank Address: 152 Wireless Road, Bangkok, 10330, Thailand
Intermediary Bank: JP Morgan Chase Bank N.A.
Swift Code: CHASU33
CANCELLATIONS
For cancellation of confirmed arrangements, a cancellation fee will be charged according to the charges incurred. The hotels generally have a 21 days notice of cancellation policy.
LIABILITY
Diethelm Travel acts as intermediary between the concerned airlines, hotels, transport-operators and local tourist offices providing the services. Diethelm Travel is therefore not responsible for any loss, injury or damage sustained by tourists including those occurring outside touring programs. Additional expenses incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by the tourists. Programs, prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour. Participation in our tour implies the tourists' agreement to the above conditions.

RESERVATIONS

All tours and services can be booked directly with our office in Phnom Penh:
Diethelm Travel (Cambodia) Ltd.
No 65, Street 240, PO Box 99
Phnom Penh
Kingdom of Cambodia
Tel: (855-23) 219 151
Mob: (855-12) 908 833
Fax: (855-23) 219 150
E-mail: DT_Cambodia@kh.diethelmtravel.com

Our Bangkok office will also be pleased to assist with information or reservations for all Cambodia tours:
Diethelm Travel (Thailand) Ltd.
140/1 Wireless Road
Kian Gwan Building II
Bangkok 10330
Thailand
Tel: (66-2) 660 7000
Fax: (66-2) 660 7020-1
e-mail: info@diethelmtravel.com
Internet homepages: www.diethelmtravel.com

RATES / VALIDITY / INCLUSIONS

All rates are quoted net to Travel Agents in U.S. Dollars at current rates of exchange and are subject to change without prior notice. All rates are valid until October 31, 2011.

All Diethelm Travel tours include:

  • airfare in economy class between Phnom Penh and Siem Reap according to the itinerary;
  • domestic airport taxes;
  • hotel accommodation;
  • meals as specified the program (B=Breakfast, L=Lunch, D=Dinner);
  • all sightseeing as detailed in the programs including entrance fees, air-conditioned cars/vans/coasters and the services of English speaking local guides. Other guides are subject to availability at the time of booking and may be subject to supplements.

All listed prices exclude:

  • Personal expenses such as drinks, laundry, souvenirs
  • International airfares and international airport tax
  • Visa fees

Note: Maximum bus capacity in Siem Reap, Angkor Wat: 25 persons.

CHILD POLICY

Transfers:
Children less than 2 years of age are free of charge. Children between 2 to 12 years old receive a 30% discount on private transfers. Child discounts will be calculated from the number of full paying passengers. Thus, children are not included when counting the number of people in a party or group. However, you can include the children and opt for a more favorable group rate instead of using the child discount. A maximum of 4 children are illegible for a discount per party or group.

Excursions:
Children less than 2 years of age are free of charge. Children between 2 to 12 years old receive a 30% discount on private excursions. Child discounts will be calculated from the number of full paying passengers. Thus, children are not included when counting the number of people in a party or group. However, you can include the children and opt for a more favorable group rate instead of using the child discount. A maximum of 4 children are illegible for a discount per party or group.

Packages:
For children between 2 to 12 years old, the following price policy applies. Child in extra bed: 15% discount on total package; Child no bed : 30% discount on total package; Child in twin: 10% discount on total package
Child discounts will be calculated from the number of full paying passengers. Thus, children are not included when counting the number of people in a party or group. However, you can include the children and opt for a more favorable group rate instead of using the child discount. A maximum of 4 children are illegible for a discount per party or group.
For children less than 2 years old, the following policy applies: No extra bed, no meals, no entrance. All services free, except air ticket (90% discount on adult fare)

PAYMENT

Full prepayment by bank remittance or bank draft must be received at least three weeks before commencement of services.
We have two banks, one in Phnom Penh and one in Bangkok.

CAMBODIA:
Our bank in Phnom Penh is the Cambodian Public Bank. In order to send money there, have your bank adhere to the following instructions:

Beneficiary: Diethelm Travel (Cambodia) Ltd.
Address of Beneficiary: No. 65, Street 240, P.O. Box 99, Phnom Penh, Cambodia
A/C: 010-02-10-01457-1
With: Cambodian Public Bank Limited (Campu Bank)
Address of Bank: Villa no. 23, Street 114 (Vithei Kramounsar), Phnom Penh, Cambodia
Swift Code: CPBLKHPP

Through Intermediary Bank

Intermediary Bank: Deutsche Bank Trust Company Americas
A/C (of Campu Bank) 04422382
Routing no. 021001033
60 Wall Street, New York 10005-2858, USA
Swift Code: BKTRUS33

THAILAND:
Our bank in Bangkok is the Credit Agricole Corporate & Investment Bank. In order to send money there, have your bank adhere to the following instructions:

Beneficiary: Diethelm Travel (Cambodia) Ltd.
Address of No. 65, Street 240, P.O. Box 99, Phnom Penh, Cambodia
A/C: 02-027231-118-02-0 USD
With Bank: Credit Agricole Corporate & Investment Bank
Swift Address: BSUITHBK
Bank Address: 152 Wireless Road, Bangkok, 10330, Thailand
Intermediary Bank: JP Morgan Chase Bank N.A.
Swift Code: CHASU33

CANCELLATIONS

For cancellation of confirmed arrangements, a cancellation fee will be charged according to the charges incurred. The hotels generally have a 21 days notice of cancellation policy.

LIABILITY

Diethelm Travel acts as intermediary between the concerned airlines, hotels, transport-operators and local tourist offices providing the services. Diethelm Travel is therefore not responsible for any loss, injury or damage sustained by tourists including those occurring outside touring programs. Additional expenses incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by the tourists. Programs, prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour. Participation in our tour implies the tourists' agreement to the above conditions.